Forum Discussion

2 years ago

Battlefield 2042 Xbox Crashing or Shutting Down console

@EA_Atic I’ve seen you active in posts in the past regarding EA games causing the Xbox Series X to crash. I also experience these issues. I’ve tried everything listed in all of the support posts and...

technical issues

EA_Illium

EA Staff (Retired)

2 years ago

Hi @Kkendal Thanks for taking a moment to share your experience on Battlefield 2042 with the community.

If possible, would we be able to get a few additional bits of information?

- Are you on an insider build of Xbox's OS?

- Do you play from the internal storage, Seagate expansion, or other external storage?

- Does this only happen on your account or any account on the Xbox?

- Has this happened since the launch or after a specific update?

- Does this happen in every game mode?

Also, can we try the following as well if you have not already?

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device, or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Thanks!

CartoonCat1562

Rising Traveler

2 years ago

OMG did someone from

EA just reply? Wow

Kkendal
2 years ago
Let’s see if they reply again
- MrBluePlaydoh
  2 years ago
  and no they didnt bother replying!
  - Gah_Dan_It
    Seasoned Novice
    2 years ago
    Has anybody tried getting a refund since the game is so unstable it crashes constantly?
    This is the ONLY game in my entire Xbox collection that does this.