Product: Battlefield 2042Platform:PCPlease specify your platform model. PCAMD or Nvidia Model Number GV-N308TVISION OC-12GDEnter RAM memory size in GB 32GBAre you using any software with an overlay? NoWhich part of the game is the issue happening in? MultiplayerWhich part of the mode? ConquestPlease select your region EuropeOn which server did this happen? NAWhen did this happen? (dd.mm.yy hh:mm) 11.20.2022Summarize your bug The game is crashing my whole computer, no blue screen just resets to the bios post screen then boots back into windows.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? It happened after I changed my game settings from 1080p to 1440pWhat happens when the bug occurs? The game freezes for about 1 second then the whole computer restarts.What should be happening instead? not thisThe system is well beyond spec for the game 5950x CPU, 3080 TI, 32GB RAM, and M.2 drives.

So I found some interesting things.#1 I was getting an error that RuntimeBroker.exe has initiated the power off of computer on behalf of the user for the following reasons (Other)I did some research on this process and a lot of info about memory leaks seemed to arise. Some suggested disabling the process, however I did not disable it.#2 I updated my drivers for the AMD Chipset drivers#3 I updated my LAN drivers#4 I updated my BIOSNow its magically working both on 1080p and 1440p on Ultra settingsNow this doesn't quite make sense to me because if it was a BIOS issue then why was it working last week on the same BIOS and only started doing this after I changed my resolution from 1080p to 1440p?So that would mean somehow changing the resolution of the game perhaps caused a memory leak in RuntimeBroker.exe?My thermals were fine the whole time that was never the issue, my power supply was not the problem.But how did updating the BIOS fix this???This also seems to be very common for high core count CPUs so there is something in that aspect for sure.Still pretty frustrating that not one EA support specialist was able to suggest these updates.I have been playing for about 20 minutes now without my PC rebooting. I will mark this post as a solution after some further testing. I want to see if I can make the problem come back after I overclock my CPU again. But I don't think that will make it crash because I had disabled the OC during this whole troubleshooting phase.What a nightmare.

Be careful claiming there is no way it's your PC. I had a very similar issue a few years ago (was only happening with one game) and it turns out there was an unusual amount of dust on my GPU fan. As soon as I cleaned it, everything worked fine. Assuming cleaning (and checking cables) does not do it for you, I suggest you attach a DXDIAG report, as someone may spot something.

I recorded a video of my power draw during gameplay and captured a screenshot of the frame before the crash happened. As you can see on the bottom left the CPU is only using 124.7 watts and the GPU (top right) is pulling 287 watts. During this gameplay both the CPU and GPU went much higher than that but did not result in a crash (CPU over 130w and GPU over 300w). Im not sure this issue is power related and do not want to spend money replacing a relatively new 1000W psu to find out.

Hey @zackie34,Have you overclocked your PC by any chance?Like your CPU, GPU, RAM?

I had a cpu overclock but currently I do not.

BF 2042 crashing whole computer | EA Forums

33 Replies

DarthFDG
Hero+
3 years ago
Be careful claiming there is no way it's your PC. I had a very similar issue a few years ago (was only happening with one game) and it turns out there was an unusual amount of dust on my GPU fan. As soon as I cleaned it, everything worked fine.

Assuming cleaning (and checking cables) does not do it for you, I suggest you attach a DXDIAG report, as someone may spot something.
zackie34
3 years ago
@EA_Leeuw Well I did not figure out the cause of the issue precisely or at all. It works now but not sure what the cause is.
EA_Leeuw
Community Manager
3 years ago
Hey @Kirokitokazuto,

I have merged your post with an already existing topic about this issue.
zackie34
3 years ago
@DarthFDG I already attached that report. It was 100% the game either messing with windows or my bios somehow. The highest probability of the cause is a memory leak in my opinion because of runtimebroker.exe was the trigger. This could be due to a windows update restart but in this case it was not triggered by windows update, and I would see my memory slowly climbing however I never saw my RAM usage max out.
DarthFDG
Hero+
3 years ago
@zackie34 wrote:
@DarthFDG I already attached that report.

One of the moderators combined some threads. My comment was to someone else in a different thread that got combined.
Kirokitokazuto
3 years ago
@DarthFDG

I am assuming your comment was for me in which here is the report for you or anyone else to see!

both cords and cleaning are both things that were done very recently as I got a new CPU in the past week or so that made me dust out the stuff in my PC 🙂
DxDiag.txt105 KB
Rokebo73
Seasoned Ace
3 years ago
@zackie34 its possible some bios settings did change or got more reliable, and maybe in combo with the updated drivers all is more reliable, faster , more accurate then before !!!
Computers/hardware and software , EVRYTHING ispossible in good and bad words !!! <-- hahahah Believe me is fixed very very ,much computers in the past (hobby , home job !) and i have seen a lot of different issues and solutions ya never expected !
Game On !!
Rokebo73
Seasoned Ace
3 years ago
@Kirokitokazuto did ya after replacing cpu , a bios reset and load optimized defaults ?
Did check for new Bios update and system drivers (some of youre drivers are from 2019)
Delete bf2042/cache folder content , and default all settings , gpu , game ect ect ect. save exit , reboot !
Now customize your settings !

Also do a windows check to see if no old driver/file got issues with your cpu upgrade ! read below:
SFC - Windows Health Check

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Did it fix some erros ? reboot system , also reboot if there are no erros !
Now run SFC /SCANNOW only , to check for any more errors !

No more errors ? read text below !
SYSTEM DRIVERS AND CHIPSET UPDATE

Check the Youtube movie how to install , download and update ALL drivers.
https://youtu.be/6UpzenfVOAA
Open the web browser and enter url: https:\\www.drivereasy.com
Click at Driver Update Tool in the upper bar and select Download Free Version.
Click at the green button with the text DOWNLOAD DRIVER EASY NOW.
When tool is downloaded select the file and run.
Install Driver Easy Tool.

Some drivers updates need to reboot your system, reboot system when needed,
continue using Driver Easy untill 'ALL' drivers are updated.
This free version allows only 1 download and 1 update at once.
Reboot system !

Now test your game! still issues ? then do a cleanboot !
Cleanboot / Msconfig

Check if the game runs without issues.
Incase game still has issues , then clean boot, and test the game again !

reboot pc by a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Hide all Microsoft services, DISABLE (uncheck) ALL other processes, apps and services !

Cleanboot is just a one time clean boot ! Next reboot all will be reset and a normal boot will be occure.
Use msconfig to disable apps permanent each for new reboot.
DISABLE ALL other processes, apps and services from booting with windows, check instructions below:
Use the keyboard shortcut “Windows Key + R” and the “Run” window will open.
In the text box, typ MSCONFIG and press Enter or OK and the MsConfig window will open".
Select the tab STARTUP , and disable apps/programs by right click at them!
Those disabled apps will no longer boot with Windows , till ya set them enabled again ! Reboot system !!!!

(PS your cpu/gpu is not getting to hot , so it shutdown for burn protection ?)

EDIT: Oh disconect all hardware from pc, only keep 1 mouse , 1 keyboard , 1 headset , 1 monitor connected, all other hadware MUST be disconnected , before ya test game ! !!
Update us please !
DarthFDG
Hero+
3 years ago
@Kirokitokazuto wrote:

@DarthFDG

I am assuming your comment was for me in which here is the report for you or anyone else to see!

both cords and cleaning are both things that were done very recently as I got a new CPU in the past week or so that made me dust out the stuff in my PC 🙂

Yeah, the request was for you. Thanks for posting.

The dust thing was a long shot. More than anything shows that there are many variables when dealing with PC gaming.

Based on your DXDIAG, some suggestions:

1. For troubleshooting just use 1 monitor and make sure resolution for the monitor is same as what you are using in game.

2. Check out those errors at the bottom of the DXDIAG report. You've got multiple applications with issues; some look like memory leaks.

3. Based on #2 go into BIOS and make sure your memory settings are correct. You should turn off XMP for troubleshooting. That new CPU (congratulations BTW) supports certain memory speeds. In fact, you need to make sure the memory you have is compatible with your new CPU.
zackie34
3 years ago
@Kirokitokazuto Make sure your BIOS, Chipset drivers, Lan Drivers are all up to date. If all of them are up to date and the issue still persists. Clear the CMOS on your motherboard. Thats what worked for me.

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BF 2042 crashing whole computer

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