Forum Discussion
EA_Leeuw
Community Manager
3 years ago@ELxSIGINT @ZAYZ007, alright, I am going to try to write a step-by-step guide of troubleshooting steps that hopefully solve the issue.
First, we have to make sure that neither Origin nor the EA app is still installed on your PC.
- If the BF2042 is still installed on your system, leave it installed for the moment.
- If Origin is still installed on your system, please see if you can completely uninstall it manually by following these steps: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/#hard-way.
- Personal recommendation - Alternatively, you can use a program like Revo Uninstaller (free version, and use the program at your own risk) to uninstall Origin and delete potential leftover files.
- If you have Origin uninstalled from your system after you have performed the above-mentioned steps, please reboot your PC before continuing with the troubleshooting steps.
- If you uninstalled Origin from your system already via the default Windows apps & Features screen/Programs and Features screen, please re-download and install Origin via this link and follow the above-mentioned uninstall process again.
- If the EA app is still installed on your system, please see if you can completely uninstall it manually by following these steps: https://help.ea.com/en/help/ea/ea-app/uninstall-ea-app/.
- Personal recommendation - Alternatively, you can use a program like Revo Uninstaller (free version, and use the program at your own risk) to uninstall the EA app and delete potential leftover files.
- If you have the EA app uninstalled from your system after you have performed the above-mentioned steps, please reboot your PC before continuing with the troubleshooting steps.
Make sure that both Origin and the EA app are no longer installed on your system.
- If you're sure that Origin and/or the EA app are no longer installed on your system, please download and install the EA app again via this link.
- To make sure that the installation of the EA app goes as smoothly as possible, please run the EAappInstaller as Administrator/with Admin rights.
- Once the EA app has been installed and you're logged into the EA app, please change the default install directory of games to the directory where you also installed BF2042 previously.
- In this example, the default install directory of the game is the D:\Games\EA folder.
- The EA app should detect that BF2042 has been installed onto the PC.
- If the EA app has detected BF2042 and you can see it as installed in your My Collection screen, please click on Repair to make sure everything is checked.
- Finally, try to launch the game by clicking on the Play button (of the Play arrow).
- In this example, the default install directory of the game is the D:\Games\EA folder.