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Baixinho0o's avatar
2 years ago

BSOD: WHEA_UNCORRECTABLE_ERROR every day

Hello!

Every day at random moments, this game crash my new laptop (Lenovo Gaming 3i i5 11300H, GTX 1650) causing BSOD WHEA_UNCORRECTABLE_ERROR. The entire system are fully updated and even in stress tests (hardware scan) of lenovo vantage, everything if fine. I already asked to Lenovo and they told to me that this error is specific for this game.

Please, I need one solution for this crash, this is not cool to happen every day 1-5x per day. This crash happen at any map and any moment and some days none crashs occurs.

Follow the last crash minidump:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffb50b9c70d028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3389

Key : Analysis.Elapsed.mSec
Value: 10895

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 156

Key : Analysis.Init.Elapsed.mSec
Value: 4842

Key : Analysis.Memory.CommitPeak.Mb
Value: 97

Key : Bugcheck.Code.LegacyAPI
Value: 0x124

Key : Dump.Attributes.AsUlong
Value: 1008

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

Key : Failure.Hash
Value: {86de56cb-73bd-c31e-f30a-eb70c68320b0}


BUGCHECK_CODE: 124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffb50b9c70d028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB: 122023-9546-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffc501`47db2098 fffff804`748fed2b : 00000000`00000124 00000000`00000004 ffffb50b`9c70d028 00000000`00000000 : nt!KeBugCheckEx
ffffc501`47db20a0 fffff804`78c010c0 : 00000000`00000000 ffffc501`47db2179 ffffb50b`9c70d028 ffffb50b`6e5f4534 : nt!HalBugCheckSystem+0xeb
ffffc501`47db20e0 fffff804`74a0e6ef : 00000000`00000000 ffffc501`47db2179 ffffb50b`9c70d028 ffffb50b`6e5f4534 : PSHED!PshedBugCheckSystem+0x10
ffffc501`47db2110 fffff804`792c8f71 : ffffc501`47db2240 ffffc501`47db2240 ffffb50b`6e5f40d0 00000000`00000052 : nt!WheaReportHwError+0x38f
ffffc501`47db21e0 fffff804`792c9023 : fffff804`792de680 fffff804`792de680 ffffc501`47db2400 ffffb50b`6c4c9c50 : pci!ExpressPcProcessWorkQueueItem+0x301
ffffc501`47db22d0 fffff804`74634f85 : ffffb50b`6c6e1040 ffffb50b`6c4c9c00 fffff804`00000000 ffffb50b`00000000 : pci!ExpressPcWorkQueueWorkerRoutine+0x23
ffffc501`47db2300 fffff804`74707167 : ffffb50b`6c6e1040 00000000`0000005c ffffb50b`6c6e1040 fffff804`74634e30 : nt!ExpWorkerThread+0x155
ffffc501`47db24f0 fffff804`7481bb94 : ffff8000`7a861180 ffffb50b`6c6e1040 fffff804`74707110 802de179`4e97d364 : nt!PspSystemThreadStartup+0x57
ffffc501`47db2540 00000000`00000000 : ffffc501`47db3000 ffffc501`47dac000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {86de56cb-73bd-c31e-f30a-eb70c68320b0}

Followup: MachineOwner

8 Replies

  • I already have everything updated (drivers, windows 11 and etc.) BF2042 is the only game that cause this error, so needs to be this specific game or something related to game and windows 11.

    What I can do to solve this?

  • sk1lld's avatar
    sk1lld
    Legend
    2 years ago

    If you have XMP enabled in BIOS try turning it off, a WHEA error is always hardware related.

  • I checked and my BIOS doesnt have this option. What more I can try?

  • sk1lld's avatar
    sk1lld
    Legend
    2 years ago

    How old is this laptop, can it be returned for another one?

  • Couple of things, firstly, that error is certainly not exclusive to 2042, it isnt even exclusive to lenovo. It is, however a hardware addressable issue. Secondly, in your dump file it clearly point to an error in the PCI Express system. That means that it is either an issue with the CPU, the Motherboard, the Hard drive or the Video Card, you have quite a bit of troubleshooting to do or if that is too much for you you could try and talk lenovo into giving you a new one under warranty or return it like @sk1lld said. Sadly the fault does not lie with EA or with 2042.  Good luck in your decision.

  • Its a new Lenovo gaming 3i, less than 1 year. I never saw this error in another ocasions, games or apps.

  • I will ask again to Lenovo Support about this and will wait for a new reply. After this, I will be back xD

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