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daylynmiller's avatar
daylynmiller
4 years ago

Cannot connect to ea server

Product: Battlefield 2042
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Main log in menu
Please select your region North America
On which server did this happen? No server available
When did this happen? (dd.mm.yy hh:mm) 12/24/2021
Summarize your bug When trying to connect to EA servers, it displays I cannot connect to ea servers. I have connection to internet, I have restored license, used different DNS, restart router/modem, deleted and re downloaded, used different playstation 4, I tried these steps with nothing working. I am at a loss.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? No idea.
What happens when the bug occurs? It brings up message I cannot connect to ea servers. And can't play
What should be happening instead? Connect to ea servers.

‌

On ea help it says Alaskan servers are down. But I talked to ea help and they say it is not down that messaging is incorrect. 

technical issues

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @Cak3mor3, that is a very good question indeed!

    I am mentioning the ISP because another player in another thread had a similar issue; every other Battlefield game worked fine, except Battlefield 2042. Switching to a different network allowed this specific player to correctly connect to the servers again and play the game as normal.

    It could be that due to the more advanced configs of the game (cross-play for example, I don't know) that it used different ports then other Battlefield games, maybe ports that are blocked by the ISP (or your home network for example).
  • Kugel_FIN's avatar
    Kugel_FIN
    New Vanguard
    4 years ago

    same here - playing with PC.

    Since them *snip* could not finalise the game, they propably took the power outlet out of the socket and put it to coffee maker  😉

    Last time i tried to play, there was three major bugs in the row. I could play one match with horrible performance, then could not join next match due to bug.

    CM edit: please watch your language and keep the thread on-topic. Thank you, EA_Leeuw.

  • daylynmiller's avatar
    daylynmiller
    4 years ago

    It seems the servers for me are now working. I did nothing more on my end. My network was fine. It does suck that I missed out on almost 3 weeks of experience. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @daylynmiller,

    There were 0 reports of server issues and nothing changed on our end in the meantime, especially not during the Holidays etc. So in this case I would assume that the issues were indeed caused by potential issues within your home network or ISP, that have resolved itself eventually.
  • Matty101yttam's avatar
    Matty101yttam
    4 years ago

    I doubt most issues are home network, congestion at a route location seems viable but at the same time people in similar locations can have mixed results.

    I think in bf1 towards the end of its life before they switched to amazon servers i showed them something resembling a caching issue with logins.

    Which this very well could be again, eg people are logging in once early in the day and then server keeps them or their details alive so that it causes problem when trying to log in again.

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