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Kitsune1231245's avatar
Kitsune1231245
Newcomer
22 hours ago

Cannot resume EA Help case #255104950 – chat ended by agent

Hello,

 

I need help with my existing EA Help case #255104950 regarding missing content from Battlefield 2042 Elite Edition purchased on Steam.

 

The EA Support agent asked me to provide my EA account email address and my Steam display name. However, the agent ended the chat before I was able to provide this information.

 

My case is still open and its status says "Waiting on Player", but there is no Resume, Reply, or Continue Chat button on the case page.

 

I tried opening the case using the case number and Access Key, using another browser and InPrivate mode, creating a new EA Help request, selecting different support topics, and using the EA Help assistant.

 

The existing case only shows the previous conversation. When I try to create a new request, the "Chat with us" button is greyed out and cannot be clicked.

 

I have the information requested by the previous support agent, but I have no way to send it.

 

Could an EA Community Manager please advise me how I can resume case #255104950 or contact EA Support again?

 

Thank you.

technical issues

2 Replies

  • Kitsune1231245's avatar
    Kitsune1231245
    Newcomer
    11 hours ago

    Hi, thank you for your reply.

    Yes, I received an email regarding case #255104950. However, the email was sent from [edit: email address removed] email contains a link to my case, but when I open it, it only takes me back to the same case page. There is no Resume, Reply, or Continue Chat button there.The case still says "Waiting on Player", but I have no way to provide the information that the EA Support agent requested.Is there another way to resume this case or contact EA Support about it?

    Thank you.

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