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Kitsune1231245's avatar
Kitsune1231245
Seasoned Newcomer
2 days ago

Cannot resume EA Help case #255104950 – chat ended by agent

Hello,   I need help with my existing EA Help case #255104950 regarding missing content from Battlefield 2042 Elite Edition purchased on Steam.   The EA Support agent asked me to provide my EA ac...
technical issues
ElliotLH's avatar
ElliotLH
Hero+
2 days ago

Hi Kitsune1231245​,

See if you have an email relating to your case. If memory serves you can reply to that to progress it.

  • Kitsune1231245's avatar
    Kitsune1231245
    Seasoned Newcomer
    2 days ago

    Hi, thank you for your reply.

    Yes, I received an email regarding case #255104950. However, the email was sent from [edit: email address removed] email contains a link to my case, but when I open it, it only takes me back to the same case page. There is no Resume, Reply, or Continue Chat button there.The case still says "Waiting on Player", but I have no way to provide the information that the EA Support agent requested.Is there another way to resume this case or contact EA Support about it?

    Thank you.

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