Can't connect to online servers series x

So recently when I tried to launch the game it boots to the main menu where it states connecting to online services but just stays there until eventually, it crashes back to dashboard with no error. I've tried all of the following:

1. Hard reset

2. Reset all modem/router settings

3. Different connections (currently wired but tried wireless and using other wireless internet)

4. Factory reset bit kept games/apps

5. Uninstalled/reinstalled full game

6. Cleared saved game data

7. Cleared persistent storage in settings

8. Tried unlinking/linking ea with xbox account

I own the game digitally (bought the $99 version at launch)

I pay for Xbox Game pass Ultimate

My kids in same household on same isp connect just fine. I don't know what else to do.

technical issues

Roto Router ZA
2 years ago
@EA_Aljo Thanks for assisting. The problem was the xbox insider alpha build. Removed myself from the insider program and once I have the released version of the xbox os installed, BF worked straight away.

49 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @Bearded4vengeR

Thanks for reaching out. When you say your kids can connect, is that on a different Xbox or are you talking about their accounts on your console? Also, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings

Go to "Network", then "Advanced Network Settings"

Click on "Alternate MAC Address", and then click "Clear"
Bearded4vengeR
Seasoned Novice
2 years ago
Hi, thank you for replying. On another xbox series x. I tried using their account to log into mine and it does same thing. Going to give the tip you gave a shot and get back with you.
Bearded4vengeR
Seasoned Novice
2 years ago
@Bearded4vengeR My goodness that fixed it! Thank you THANK YOU!! That alternating MAC address clearing worked!
EA_Aljo
Community Manager
2 years ago
@Bearded4vengeR

Great! Glad to hear it. If you have any other issues, let us know. Good luck on the battlefield!
Roto Router ZA
Seasoned Novice
2 years ago
I have the same issue since update #5.0.1. Unfortunately the clear alternate mac address does not work.
Load up the game and it hangs on the Connecting to Online Services for about 30 seconds and then crashes to desktop.
Any other suggestions?
EA_Aljo
Community Manager
2 years ago
@Roto Router ZA

Try deleting the personal saved data for BF 2042. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Press the Guide button and then highlight the BF 2042 tile.

Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.

Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens.
Roto Router ZA
Seasoned Novice
2 years ago
@EA_Aljo sadly, that did not work. Tried deleting the files and clearing alternate Mac but the game still struggles to connect and then crashes to desktop.
EA_Aljo
Community Manager
2 years ago
@Roto Router ZA

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
DJKAYZXX
2 years ago
I'm having the same problem can't connect to online services
Uninstalled and reinstalled
Cleared the Mac address
Restarted the router
Deleted the save data
Is there anything else I can try
EA_Aljo
Community Manager
2 years ago
@DJKAYZXX

Did you also power cycle your console as I mentioned in the steps in my previous response?