All of the sudden I lost connection to mouse and keyboard in the game, couldn't move couldn't redeploy couldn't ALT + F4. This is the first time that this has happened. I've had this problem before in planes and helicopter but changing the view fixes it.

I won't be doing it. Windows is same piece of * software just like Dice/EA made software so I won't be doing it. I won't risk losing important setting because you can't send a developer to look at debug logs but provide help by telling people to mess around Windows while it is your software(game) that doesn't work well.

Let me repeat, game only freezes while flying a plane, it hasn't happened before, started only couple of months ago.

Is anyone from this * company even going to contact me about this? Is this how you treat a customer that spent 110 EUROS on your software? This issue is still happening to me.Reminder for you to keep doing a good jobhttps://everydayonlinemarketing.com/marketing-case-study/how-ea-became-the-most-hated-company/@EA_Atic

@EA_Atic So what is your support going to do, to tell me to repair Windows right? This is a BUG, BUG, BUG. Try to understand. It prevents me from playing the game. It hasn't happened before. I sent you crash logs, all you have to do is to pass this to developers.

I go to the support link and it redirects me here. Are you kidding me?

Can't control mouse and keyboard / Game freezes only when flying a plane

28 Replies

ImmutabIe
3 years ago
@EA_Atic Is this going to be fixed ever?
It happens every day, flying a plane freezes the game and I need to kill it from Task Manager. Something you introduced, wasn't the case 6 months ago.
Rokebo73
Seasoned Ace
3 years ago
@ImmutabIe Hey sorry for late response, so many topics, lost you some where hahah!

I see different issues: Rivia tuner statistics server , nvcontainer, microsoft your phone, SamsungMagicianSVC.

I also see you got youre monitor connected to the PC with an usb connection.
Disconnect this usb port from youre computer (do it when pc is shutdown). Do not connect again !

Also do a windows health check:
SFC - Windows Health Check

Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Reboot your system

Now launch gameplatform as an admin and test game again, update us please !
ImmutabIe
3 years ago
@Rokebo73 I've already done all of these steps. The only problem with the game is flying a plane, after like 15-20 minutes of flying it game freezes. I need to kill it within task manager.
Rokebo73
Seasoned Ace
3 years ago
@ImmutabIe did ya disconnect monitor from pc usb?
ImmutabIe
3 years ago
@Rokebo73 I don't understand what you mean by disconnect monitor?
Rokebo73
Seasoned Ace
3 years ago
@ImmutabIe youre dxdiag tells me that you got youre monitor also connected with an usb cable to the pc !
Only use the HDMI/DP cable.
ImmutabIe
3 years ago
@Rokebo73 Thats not true
Rokebo73
Seasoned Ace
3 years ago
@ImmutabIe ah yes sorry , did scroll to fast , it is onboard sound from monitor, sorry.
Did ya already try to repair/reinstall windows ?

Repair Install Windows, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows-10-repair-install

Cheers !!
ImmutabIe
3 years ago
I will not reinstall windows because one software malfunctions in one situation only.
I have Windows 10 with all patches installed
Rokebo73
Seasoned Ace
3 years ago
@ImmutabIe its not a reinstall, if windows is installed it will repair and/or update ! nothing get lost !

Forum Discussion

Can't control mouse and keyboard / Game freezes only when flying a plane

28 Replies

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