Charged Multiple Times For BF 2042 Coins Due To "Error: Purchase Canceled"

Question

Product: Battlefield 2042Platform:PCPlease specify your platform model. PCAMD or Nvidia Model Number NAEnter RAM memory size in GB NAAre you using any software with an overlay? NoWhich part of the game is the issue happening in? Game MenuIn which game menu were you when the bug occurred? StorePlease select your region North AmericaOn which server did this happen? NAWhen did this happen? (dd.mm.yy hh:mm) 16/08/23Summarize your bug Hello, I tried to purchase the 5,000 coin pack in Battlefield 2042 and received an error that the purchase had been canceled. I tried two more times thinking maybe something bugged and received the same error each time. I decided I'd check into it later and played a couple games. After returning to the menu I noticed I had 15,000 coins and the all 3 charges went through (Order # 1009360825832). I spoke to the live chat to explain the situation and get a refund for the 2 unintentional purchases and was, essentially, told there was nothing they could do. I have seen multiple posts on this forum of the exact same issue dating as far back as April (possibly sooner, I didn't exactly dig) which means this bug has been known for over 4 months and still exists. I feel like refunding based on a known bug is a pretty reasonable request. Thanks in advance for any help. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Purchase coins?What happens when the bug occurs? The bug clearly states that the purchase was canceled, however the purchase was not canceled it went through just fine.What should be happening instead? The purchase works or it doesn't. The game shouldn't say the purchase failed then charge you anyways.‌Hello,I tried to purchase the 5,000 coin pack in Battlefield 2042 and received an error that the purchase had been canceled. I tried two more times thinking maybe something bugged and received the same error each time. I decided I'd check into it later and played a couple games. After returning to the menu I noticed I had 15,000 coins and the all 3 charges went through (Order # 1009360825832). I spoke to the live chat to explain the situation and get a refund for the 2 unintentional purchases and was, essentially, told there was nothing they could do.&nbsp;I have seen multiple posts on this forum of the exact same issue dating as far back as April (possibly sooner, I didn't exactly dig) which means this bug has been known for over 4 months and still exists. I feel like refunding based on a known bug is a pretty reasonable request.Thanks in advance for any help.&nbsp;

realneonninja · Answer

Hello,I tried to purchase the 5,000 coin pack in Battlefield 2042 and received an error that the purchase had been canceled. I tried two more times thinking maybe something bugged and received the same error each time. I decided I'd check into it later and played a couple games. After returning to the menu I noticed I had 15,000 coins and the all 3 charges went through (Order # 1009360825832). I spoke to the live chat to explain the situation and get a refund for the 2 unintentional purchases and was, essentially, told there was nothing they could do.&nbsp;I have seen multiple posts on this forum of the exact same issue dating as far back as April (possibly sooner, I didn't exactly dig) which means this bug has been known for over 4 months and still exists. I feel like refunding based on a known bug is a pretty reasonable request.Thanks in advance for any help.&nbsp;

realneonninja · Answer

I see now that I have this in the wrong location, I am not on a Mac. I will create a new topic in the right forum.&nbsp;

elliotlh · Answer

@RealNeonNinja You could try going back to EA Help and ask them to take another look, but I think the main issue you're likely to face is that in-game currency is generally non-refundable (mentioned in the "What can't I get a refund on?" section here: https://help.ea.com/en-gb/help/account/returns-and-cancellations/#statutory%20rights).

However, there's absolutely no harm in trying again as they might be able to make an exception in this case.

realneonninja · Answer

Hello,I will certainly try live chat again today, though the agent I talked to last night pointed me towards posting here.I can definitely understand some purchases being non-refundable but a couple primary points make me believe this one shouldn't be.It's a known bug and has been known for monthsThe bug is that the game literally tells you the payment didn't work. This is the biggest one for me. If the bug said almost anything else I'd be a lot more likely to accept it as my fault. But the error literally says "purchase canceled" how on earth would anyone know that canceled means the payment went through fine?Multiple purchases were made in rapid succession (we're talking seconds, not minutes) of the same product and none of that product has been used on the account.I went to this forum and it pointed me to live chat, live chat pointed me back to this forum. I sincerely hope there is a little more integrity than forcing your players to eat $120 because of a {known} bug with the game.

elliotlh · Answer

@RealNeonNinja  They really shouldn't be pointing you back here as refunds can't be granted through the forums. All I can think to suggest is to point this out to them through live chat and politely ask for an escalation.

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Charged Multiple Times For BF 2042 Coins Due To "Error: Purchase Canceled"

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