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Slowepow's avatar
Slowepow
Newcomer
2 years ago

Corrupt save files (bug)

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia rtx 2070 super
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? When the game starts
Please select your region Europe
On which server did this happen? None
When did this happen? (dd.mm.yy hh:mm) 15-07-2024
Summarize your bug I was playing the game when suddenly the my pc just shut down. Never happend before until i played battlefield 2042. Then the next day when i wanted to play again my save files were corrupt. Looked up for all kinds of solutions, even EA support. They said it was a bug form theyre side so they said they were gonna fix it. I just had to wait. I also have proof off that conversation. But i still cant play. Everytime i open the game i get the warning but cant click on OK. I have to close the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no idea sorry.
What happens when the bug occurs? The game loads, then i get the warning: WARNING your game save files are corrupt. Click on OK to continiou, but i cant click on OK. So i cant go further.
What should be happening instead? The game should just start

No additional info

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there, 

    Thanks for reporting this. I just want to check with you if you have tried any troubleshooting steps yet. If not, I'd suggest using Ccleaner to uninstall the game and then fully reinstall it. That should wipe all the game files from your PC and hopefully, it will also remove the corrupt files. 

    To delete them, you can try using CCleaner to clear out issues and errors.

    For instructions on how to use Ccleaner to uninstall apps, click here.


    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

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