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Lord_Arrafel's avatar
Lord_Arrafel
3 years ago
Solved

Couldnt resolve host name - PS4

@EA_Aljo Hi, I’ve got the same issue, sorted the DNS and reset my router and checked everything I could find online and I'm still getting a plain white screen with the error “couldn’t resolve host name” in the top right. Any ideas? In the UK if that makes a difference and on PS4

Edited title to better reflect the content. -CM

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Lord_Arrafel 

    I moved your thread to the 2042 forums. In the future, make sure you're posting in the forums for the game you're having the issue with. Thanks 🙂

    We'll continue with troubleshooting. First, try rebuilding your database with the instructions here. Also, restore your licenses with these steps. Let me know what happens.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @Lord_Arrafel 

    Is this happening with all your EA games or just NHL? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Lord_Arrafel's avatar
    Lord_Arrafel
    3 years ago

    Hi

    @EA_Aljo wrote:

    Hi there, @Lord_Arrafel 

    Is this happening with all your EA games or just NHL? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!

    Hi it’s actually Battlefront 2042 that I’m having the problem with. I’ve power cycled as requested and still have the same issues.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lord_Arrafel 

    I moved your thread to the 2042 forums. In the future, make sure you're posting in the forums for the game you're having the issue with. Thanks 🙂

    We'll continue with troubleshooting. First, try rebuilding your database with the instructions here. Also, restore your licenses with these steps. Let me know what happens.

  • chase11394's avatar
    chase11394
    3 years ago

    @EA_Aljo Hey while you're here do wanna check out that huge ever growing 20 page thread with an issue that hasn't been fixed since launch and makes the game unplayable? Would be real nice doesn't seem like anyone is getting around to it 

  • Lord_Arrafel's avatar
    Lord_Arrafel
    3 years ago

    Hi, @EA_Aljo 

    Restored licenses and rebuilt database as requested but still having the same issue. Press X to start, then go to a white screen that then shows Error:0x00000006 Couldn’t resolve host name.

    Next steps? The game is currently unplayable as I can’t get past this screen

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lord_Arrafel 

    Thanks for trying. As a test, can you try switching your connection to a mobile hotspot? I'd just like to see if a different connection will work. That will help narrow this down.

  • Lord_Arrafel's avatar
    Lord_Arrafel
    3 years ago

    @EA_Aljo 
    Hi, I loaded up with a 5G connection and was able to play. I loaded again with a Wi-Fi and a LAN connection after competing the practice lobby and I’ve been able to play. Issue resolved I think!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lord_Arrafel 

    Great! Glad to hear it. If you have any other issues, please reach out again. Good luck on the battlefield!

  • bazzarattiflex's avatar
    bazzarattiflex
    12 months ago

    Just happened to me and you helped me solve it 🤞🏽 only resolution online i see

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @bazzarattiflex 

    Glad to hear that worked for you!

    I'm now going to lock this thread to prevent further "necro-posting".

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