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VSE-Imperator's avatar
VSE-Imperator
3 years ago

Crash to desktop - Access Violation

Hi,

I have had problems with crashes to desktop for a long time now. I don't remember exactly when it started, but I guess it was around season 1, maybe the patch before that or something. Usually the game just crash to the desktop instantly with no error message, but in rear occasions I get a crash dump file in the BF2042 folders. The error message in these files are Access violation - code c0000005. The amount of crashes has been up and down since they began, but they have never been completely gone. I have tried EVERYTHING to stop the crashes, but they just won't go away, and with the new season 3 update it is back to crashing within 10-20 minutes again. I just can't see how I can fix this on my end, so there must be something introduced in the game at some point that makes it crash with the pc setup I have. Here are some of the things I've tried to fix the problem:

- Installed several Nvidia driver versions, old and new, with driver cleaning, safe boot and everything

- Reinstalled game

- Repair game in Origin

- Disabled programs when running game (overlays etc)

- Cleaned game Cache

- Removed old PROFSAVE_profile files from folder to generate new ones

- Tried all types of config changes

- Clean install windows 10

- Upgraded to win 11

- Clean install win 11

- Tried two different RAM sticks

- Updated AMD chipset drivers to latest one

- The crashes started when I had a RTX 3080, but now I have a a RTX 4090, but no changes regarding the crashes

- I have tried every possible fix I've found when googling the Access violation error

- I installed older version of Microsoft Visual C++ redist, a change that actually seemed to make it better. After I did this the first time, it could go a few hours before it crashed. This was before I installed win 11

- Downclocking GPU

- Run RAM at lower speeds

- I've tried without any overclocking

- BIOS on my "ASUS B550-F GAMING" motherboard is the latest one 

It's getting very frustrating now with all the crashes with the new season patch. It was livable prior to this update as I usually could play several games before it crashed.

It seems that it has been getting worse after each season update, but it has become a bit better after a while. Maybe it is because I then start to try different things again to be able to play.

Can you please help me to figure this out? I have attached the crash dump file text and the dxdiag file.

technical issues

11 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @VSE-Imperator,

    The Access Violation often means that the game doesn't get enough power / the PC doesn't get enough power to run the game at its current settings.

    Is it possible that you have overclocked your PC recently and/or underclocked something or adjusted the voltage the components may use?

  • VSE-Imperator's avatar
    VSE-Imperator
    3 years ago

    I've tried the game with overclocking, underclocking, stock speeds etc, but I can't see any big changes regarding the crashes with such changes. I have a 1200W PSU so there should be enough power. I also don't have this problem with other games, It's only BF2042.

    Though, yesterday I installed latest Nvidia drivers again, reinstalled the game and installed some other C++ redist versions and it haven't crashed much now. I hope I'm back to the point where I at least can play for a good while before it crashes. I guess I have to reinstall things again when a new patch arrives.. Do you think the C++ redist versions can be somewhat related to the problem? I don't know if the dxdiag or crash dump file I've attached give you any information about where the problem may lie? 

  • BackwoodsRaider's avatar
    BackwoodsRaider
    3 years ago

    Mine was hard crashing also, yesterday was bad.

    reading here about overheating and cpu.  running an I9-9900KF, 8 core/16 proc.  Lowered it to 4 core/8 proc and game appears to be running fine. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @VSE-Imperator, thanks for the extra details.

    Glad to read that you didn't crash after you have performed those steps.

    Small question; are you running a RTX 4090 SLI setup?
  • VSE-Imperator's avatar
    VSE-Imperator
    3 years ago

    I'm running a single RTX 4090, but as mentioned in the first post, the problems started when I had a RTX 3080.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @VSE-Imperator, I get you. The reason I asked that question was that your DxDiag shows 2x a RTX 4090, as 2 separate display devices, hence it looked like an SLI setup.

    How exactly have you installed the game? Is this on a separate drive or the same drive as your OS?

    Also, just to double check; you aren't experiencing these issues anymore currently after you had performed those steps?
  • VSE-Imperator's avatar
    VSE-Imperator
    3 years ago

    The game is installed on a separate ssd.

    Actually I have not had any crashes after those steps, to my BIG surprise. These are the same things as I have done earlier, and the issue has never been completely gone, so I presume I will get the crashes sometimes, but it's good for now so I guess we don't need to look further into it for the moment.                                                                                                           

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @VSE-Imperator, gotcha. Alright, in that case, feel free to update this thread if you ever get the same error again!

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