Forum Discussion

Klosebak's avatar
Klosebak
4 years ago
Solved

DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG

DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG on 6800XT.. Same error as was reported during beta atleast a few hundred times. I'm extremely disappointed to have preorde...
technical issues
  • cofmann's avatar
    cofmann
    3 years ago

    Hey everyone, I hope all is well with you. 

    We have seen several workarounds and troubleshooting steps that have been working for several different users on this topic, we have highlighted the most common workarounds that have been spotted in the thread below. 

    If you tried the below troubleshooting and still having crashing issues I recommend that you run a Dxdiag and make a new topic on the forums with details on what you tried and attach the dxdiag to it.

    • Run Battlefield 2042 as administrator.
    • Disabling DLSS in-game.
    • Use the correct game resolution that your monitor supports.
    • Updated drivers and Windows systems
    • Clear the document folder (C:\Users\WIndows users account\Dokument\Battlefield 2042) for Battlefield 2042, do this one time only.
      • You can move the settings folder to Desktop so you don't have to rebind everything.
      • Make sure no Google drive or One drive is running on this folder. 
    • Cleanboot the systems.
    • DDU reinstall the GPU drivers.
    • Remove any overclocks on the system if possible.
    • Disable XMP. 

    We are closing down the topic since the start of this topic we have done multiple game updates and there have been several Windows and driver version updates.

    We are looking for new data on the issue. 

    Thank you.

    /Atic 

Rokebo73's avatar
Rokebo73
Seasoned Ace
3 years ago
@Karpox Maybe this fix some errors ! Ya did cleanboot, repair/verify game files, ddu gpu drivers , deleted all folders related to bf2042 / origin / steam / ea desktop , checked your hardware and settings ?

Then do a Repair Install Windows, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows-10-repair-install
cofmann's avatar
cofmann
3 years ago

Hey everyone, I hope all is well with you. 

We have seen several workarounds and troubleshooting steps that have been working for several different users on this topic, we have highlighted the most common workarounds that have been spotted in the thread below. 

If you tried the below troubleshooting and still having crashing issues I recommend that you run a Dxdiag and make a new topic on the forums with details on what you tried and attach the dxdiag to it.

  • Run Battlefield 2042 as administrator.
  • Disabling DLSS in-game.
  • Use the correct game resolution that your monitor supports.
  • Updated drivers and Windows systems
  • Clear the document folder (C:\Users\WIndows users account\Dokument\Battlefield 2042) for Battlefield 2042, do this one time only.
    • You can move the settings folder to Desktop so you don't have to rebind everything.
    • Make sure no Google drive or One drive is running on this folder. 
  • Cleanboot the systems.
  • DDU reinstall the GPU drivers.
  • Remove any overclocks on the system if possible.
  • Disable XMP. 

We are closing down the topic since the start of this topic we have done multiple game updates and there have been several Windows and driver version updates.

We are looking for new data on the issue. 

Thank you.

/Atic 

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.12,430 PostsLatest Activity: 3 hours ago