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Piksved's avatar
Piksved
3 years ago
Solved

DirextX function "GetDeviceRemovedReason" in the game menu, cant even load maps

So this issue has existed since the game launched, and it still exists. I have tried anything one might be able to google their way to, everything in the 100+ page long thread about the issue, as wel...
technical issues
  • Piksved's avatar
    Piksved
    3 years ago

    Alright so I found something that stabilizes the game enough for it to be playable, reliably so it seems. Been playing the game for a week now (almost), and I get 1-2 crashes a day, meaning in a gaming session of anything from 2-6 hours, depending on my free time. I can't say for sure whether the RAM really did anything, but I think probably not. 

    After I installed the ram, I continued to google options for fixing it. Led me to the suggestion that I should set an FPS limit on the game though the nvidia control panel. I don't remember if I have tried this before, because I've tried so many things over the many months. Regardless, limiting the game to 40 fps has a dramatic effect. Like mentioned before, the game now crashes after hours, not minutes. Before, I was lucky if I made it into a round and got to shoot a bullet or two. Now, it might crash after 3-4 games, and then not again that day. 

    tldr: set frame rate limit to the game at 40-50, doesnt fix it, but stabilizes the game. 

Piksved's avatar
Piksved
3 years ago

Also, new information about this problem. 

Yesterday, I re-installed the game, ran DDU and re-installed GPU driver, i deleted documents folder, all after installing a few new drivers with driver-easy. That made a small improvement, the game no longer crashes in the menu after 5 seconds. Yesterday I even got to play 2 games before it crashes, and then I could play another 2 games, then only 1 game, and now no games. The game is back to crashing after about 1-5 minutes. So whatever the problem is, it rapidly gets worse over time. Today, a day later, the problem has not gotten better. Anyone know what that means? 

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
3 years ago
Do you get any crash logs in the document fodler for 2042? @Piksved

In microsoft event viewer Does battlefield 2042 show up?

Can you upload a new Dxdiag.

/Atic
  • Piksved's avatar
    Piksved
    3 years ago

    @EA_Atic Hey, It has been a while since I checked the event viewer after a crash, I will try to do so soon. There are some files in the "CrashDumps" folder of bf2042, but they are in a format (.mdmp files) that this forum won't allow me to upload. Can I upload them elsewhere for you?

    Also, as @vydenis is saying, the game seems to crash more often over time. I said in a previous post I could play about 2-3 games before crashing, but as time goes, it crashes more and more frequently, now I can only get 1-5 minutes again. Oddly, this deterioration of performance is seemingly contingent on the graphics settings. What is mean is, I seem to get 2-3 games on low, then on medium, then on high, then on ultra, and once I have gone through all presets, I need to do a full reset of everything again, like DDU, re-installing the game, deleting cache, and so on. 

    Does this clue someone in on the nature of this issue? Like there is a memory leak or something. What ever the problem is, it accumulates over time, and can be reset. Surely this limits the scope of what it can be? I just don't know enough to say. 

    I have attached a fresh Dxdiag. Thank you for your continued interest, this is greatly appreciated. Should anyone manage to help find the critical problem causing all this, I will buy you a whole case of beer. Not kidding. 

    • Rokebo73's avatar
      Rokebo73
      Seasoned Ace
      3 years ago
      @Piksved Hey man.

      Did ya use DDU in windows safe mode ?
      Do this please:
      Pre download to correct driver for youre GPU at nvidia.com/
      Pre download DDU.
      Now disconnect the computer from the internet/network ! (unplug network cable / wifi dongle)
      Go to Settings / APPS and uninstall all nvidia software.

      Boot now youre windows into SAFE MODE
      Use DDU to delete NVIDIA and AMD left overs from youre system
      Reboot youre computer (DO NOT CONNECT WITH NETWORK CABLE/WIFI DOnGLE).
      Install now the Nvidia driver ya did pre download.
      Reboot computer

      Now connect network cable/wifi dongle.
      Move / Delete the BF2042 folder in DOCUMENTS.
      Startup game as ADMIN and test game !

      Cheers
      • Piksved's avatar
        Piksved
        3 years ago

        @Rokebo73 Pretty certain I have done all this before, but I went ahead and did it again, precicely as you describe. It made no difference. First launch after doing all that, I crash in the menu. Tried again because I forgot to delete documents folder, but it crashed again within 1-2 mins in the game. 

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