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LoL_TXZ's avatar
LoL_TXZ
2 years ago

Discconnetion issues on xbox.

I just had figured out how to play with my pc friend, and now while playing, the game randomly disconnects me, the first two times it sent me all the way back my home screen. Is there a remedy or a way to fix the issue? Please help.

technical issues

4 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @LoL_TXZ,

    Sorry to hear that you're having connection issues.

    We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection.

    Try these steps first to see if they help you stay connected while you’re playing:
    Basic: http://x.ea.com/ea/basic-connection-ts
    Advanced: http://x.ea.com/ea/advanced-connection-ts

    Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

    Please follow the link(s) below to perform platform-specific troubleshooting:
    • Xbox: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

    For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
  • MrBluePlaydoh's avatar
    MrBluePlaydoh
    2 years ago

    Sorry mate there is no fix, does it kick you back to home screen? there are a few xbox posts with same issue and EA dont care.

  • LoL_TXZ's avatar
    LoL_TXZ
    2 years ago

    I haven't found a solution yet, but it seems the servers with the larger and more open up maps struggle for me more than usual, because me and my friend has played tdm and it worked fine, all be it a slight struggle for some reason. Maybe it was my wifi, but I doubt it since when I played alone and later again with my friend, it didn't have the same issue.

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