EA AntiCheat (Crash Report Handler) Error - Battlefield 2042
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) df9048c0-bacd-4341-bddf-baa9e703c781
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 02.11.24 06:00pm EST
Summarize your bug Launch Battlefield 2042 through either steam OR the EA app store, and it crashes with a Crash Report Handler error. When opening up the .dmp file using WinDbg, I can see it is directly tied to EAAntiCheat.GameServiceLauncher.exe, and the EAAntiCheat.GameServiceLauncher.dll files.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install Windows 11 Pro Insider Preview (Build 26052.ge_release.240202-1419) and open Battlefield 2042 through the EA app, or via Steam.
What happens when the bug occurs? Crash Report Handler modal appears: The application has encountered an unexpected error. You can choose to create a memory dump, which will aid our support team in diagnosing your issue. To contact our customer support, go to https://help.ea.com/en/contact-us/ and attach the crash dump file to your ticket. Dumping started... Dumping finished. File: C:\ProgramData\eaanticheat\Crashdumps\PACKER_5073390_30576.dmp Finished. Available buttons: [Create memory dump (this is grayed out)] [Open folder] [Copy path] [Close]
What do you expect to see? I expected Battlefield 2042 to launch instead of crashing.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) df9048c0-bacd-4341-bddf-baa9e703c781
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 02.11.24 06:00pm EST
Summarize your bug Launch Battlefield 2042 through either steam OR the EA app store, and it crashes with a Crash Report Handler error. When opening up the .dmp file using WinDbg, I can see it is directly tied to EAAntiCheat.GameServiceLauncher.exe, and the EAAntiCheat.GameServiceLauncher.dll files.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install Windows 11 Pro Insider Preview (Build 26052.ge_release.240202-1419) and open Battlefield 2042 through the EA app, or via Steam.
What happens when the bug occurs? Crash Report Handler modal appears: The application has encountered an unexpected error. You can choose to create a memory dump, which will aid our support team in diagnosing your issue. To contact our customer support, go to https://help.ea.com/en/contact-us/ and attach the crash dump file to your ticket. Dumping started... Dumping finished. File: C:\ProgramData\eaanticheat\Crashdumps\PACKER_5073390_30576.dmp Finished. Available buttons: [Create memory dump (this is grayed out)] [Open folder] [Copy path] [Close]
What do you expect to see? I expected Battlefield 2042 to launch instead of crashing.
Screenshot of error message is attached (crash-handler.jpg) and my system specs (DxDiag.txt) is also attached.
This is the .dmp message I can see when opening up the PACKER_5073390_30576.dmp file with WinDbg:
...................................... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (7770.4550): Access violation - code c0000005 (first/second chance not available) For analysis of this file, run !analyze -vEAAntiCheat_GameServiceLauncher+0x8d0ac: 00007ffd`7068d0ac 410fae28 xrstor [r8] 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 437 Key : Analysis.Elapsed.mSec Value: 693 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 265 Key : Analysis.Init.Elapsed.mSec Value: 19342 Key : Analysis.Memory.CommitPeak.Mb Value: 140 Key : Failure.Bucket Value: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown Key : Failure.Hash Value: {4e646f8b-4aad-3e20-72a8-2b4184244cc0} Key : Timeline.OS.Boot.DeltaSec Value: 5074 Key : Timeline.Process.Start.DeltaSec Value: 13 Key : WER.OS.Branch Value: ge_release Key : WER.OS.Version Value: 10.0.26052.1000 Key : WER.Process.Version Value: 0.0.39277.0 FILE_IN_CAB: PACKER_5073390_30576.dmp NTGLOBALFLAG: 0 PROCESS_BAM_CURRENT_THROTTLED: 0 PROCESS_BAM_PREVIOUS_THROTTLED: 0 CONTEXT: (.ecxr)rax=000000000000000c rbx=00007ff679eb6540 rcx=0000000000001f80 rdx=0000000000000000 rsi=00007ff679eb65a0 rdi=00007ff679eb64a0 rip=00007ffd7068d0ac rsp=0000007fa6fff140 rbp=0000000000000000 r8=0000007fa6fff500 r9=00000000fffffb30 r10=0000000000000000 r11=0000000000000170 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246 EAAntiCheat_GameServiceLauncher+0x8d0ac: 00007ffd`7068d0ac 410fae28 xrstor [r8] Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 00007ffd7068d0ac (EAAntiCheat_GameServiceLauncher+0x000000000008d0ac) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff PROCESS_NAME: EAAntiCheat.GameServiceLauncher.exe READ_ADDRESS: ffffffffffffffff ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff STACK_TEXT: 0000007f`a6fff140 00007ff6`79c3ad60 : 00007ff6`79c3bc17 00007ff6`79eb64a0 00000000`00000000 029c67af`00000000 : EAAntiCheat_GameServiceLauncher+0x8d0ac 0000007f`a6fff8e8 00007ff6`79c3bc17 : 00007ff6`79eb64a0 00000000`00000000 029c67af`00000000 00000000`00010202 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x77ad60 0000007f`a6fff8f0 00007ff6`79eb64a0 : 00000000`00000000 029c67af`00000000 00000000`00010202 00000000`00000000 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x77bc17 0000007f`a6fff8f8 00000000`00000000 : 029c67af`00000000 00000000`00010202 00000000`00000000 00007ff6`79c0b9e0 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x9f64a0 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: EAAntiCheat_GameServiceLauncher+8d0ac MODULE_NAME: EAAntiCheat_GameServiceLauncher IMAGE_NAME: EAAntiCheat.GameServiceLauncher.dll FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown OS_VERSION: 10.0.26052.1000 BUILDLAB_STR: ge_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {4e646f8b-4aad-3e20-72a8-2b4184244cc0} Followup: MachineOwner ---------