EA AntiCheat (Crash Report Handler) Error - Battlefield 2042

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) df9048c0-bacd-4341-bddf-baa9e703c781Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 02.11.24 06:00pm ESTSummarize your bug Launch Battlefield 2042 through either steam OR the EA app store, and it crashes with a Crash Report Handler error. When opening up the .dmp file using WinDbg, I can see it is directly tied to EAAntiCheat.GameServiceLauncher.exe, and the EAAntiCheat.GameServiceLauncher.dll files.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Install Windows 11 Pro Insider Preview (Build 26052.ge_release.240202-1419) and open Battlefield 2042 through the EA app, or via Steam. What happens when the bug occurs? Crash Report Handler modal appears: The application has encountered an unexpected error. You can choose to create a memory dump, which will aid our support team in diagnosing your issue. To contact our customer support, go to https://help.ea.com/en/contact-us/ and attach the crash dump file to your ticket. Dumping started... Dumping finished. File: C:\ProgramData\eaanticheat\Crashdumps\PACKER_5073390_30576.dmp Finished. Available buttons: [Create memory dump (this is grayed out)] [Open folder] [Copy path] [Close]What do you expect to see? I expected Battlefield 2042 to launch instead of crashing.‌Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) df9048c0-bacd-4341-bddf-baa9e703c781Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 02.11.24 06:00pm ESTSummarize your bug Launch Battlefield 2042 through either steam OR the EA app store, and it crashes with a Crash Report Handler error. When opening up the .dmp file using WinDbg, I can see it is directly tied to EAAntiCheat.GameServiceLauncher.exe, and the EAAntiCheat.GameServiceLauncher.dll files.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Install Windows 11 Pro Insider Preview (Build 26052.ge_release.240202-1419) and open Battlefield 2042 through the EA app, or via Steam. What happens when the bug occurs? Crash Report Handler modal appears: The application has encountered an unexpected error. You can choose to create a memory dump, which will aid our support team in diagnosing your issue. To contact our customer support, go to https://help.ea.com/en/contact-us/ and attach the crash dump file to your ticket. Dumping started... Dumping finished. File: C:\ProgramData\eaanticheat\Crashdumps\PACKER_5073390_30576.dmp Finished. Available buttons: [Create memory dump (this is grayed out)] [Open folder] [Copy path] [Close]What do you expect to see? I expected Battlefield 2042 to launch instead of crashing.Screenshot of error message is attached (crash-handler.jpg) and my system specs (DxDiag.txt) is also attached.This is the .dmp message I can see when opening up the&nbsp;PACKER_5073390_30576.dmp file with WinDbg:......................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7770.4550): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vEAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
0:000&gt; !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

KEY_VALUES_STRING: 1

Key  : AV.Fault
    Value: Read

Key  : Analysis.CPU.mSec
    Value: 437

Key  : Analysis.Elapsed.mSec
    Value: 693

Key  : Analysis.IO.Other.Mb
    Value: 0

Key  : Analysis.IO.Read.Mb
    Value: 0

Key  : Analysis.IO.Write.Mb
    Value: 0

Key  : Analysis.Init.CPU.mSec
    Value: 265

Key  : Analysis.Init.Elapsed.mSec
    Value: 19342

Key  : Analysis.Memory.CommitPeak.Mb
    Value: 140

Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

Key  : Failure.Hash
    Value: {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

Key  : Timeline.OS.Boot.DeltaSec
    Value: 5074

Key  : Timeline.Process.Start.DeltaSec
    Value: 13

Key  : WER.OS.Branch
    Value: ge_release

Key  : WER.OS.Version
    Value: 10.0.26052.1000

Key  : WER.Process.Version
    Value: 0.0.39277.0

FILE_IN_CAB:  PACKER_5073390_30576.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000000000000000c rbx=00007ff679eb6540 rcx=0000000000001f80
rdx=0000000000000000 rsi=00007ff679eb65a0 rdi=00007ff679eb64a0
rip=00007ffd7068d0ac rsp=0000007fa6fff140 rbp=0000000000000000
 r8=0000007fa6fff500  r9=00000000fffffb30 r10=0000000000000000
r11=0000000000000170 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffd7068d0ac (EAAntiCheat_GameServiceLauncher+0x000000000008d0ac)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

READ_ADDRESS:  ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
0000007f`a6fff140 00007ff6`79c3ad60     : 00007ff6`79c3bc17 00007ff6`79eb64a0 00000000`00000000 029c67af`00000000 : EAAntiCheat_GameServiceLauncher+0x8d0ac
0000007f`a6fff8e8 00007ff6`79c3bc17     : 00007ff6`79eb64a0 00000000`00000000 029c67af`00000000 00000000`00010202 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x77ad60
0000007f`a6fff8f0 00007ff6`79eb64a0     : 00000000`00000000 029c67af`00000000 00000000`00010202 00000000`00000000 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x77bc17
0000007f`a6fff8f8 00000000`00000000     : 029c67af`00000000 00000000`00010202 00000000`00000000 00007ff6`79c0b9e0 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x9f64a0

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+8d0ac

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.26052.1000

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

Followup:     MachineOwner
---------

skapg2599 · Answer

Creo que EA y Microsoft la han&nbsp; liado padre, no puedo jugar el EAFC24 y estoy desesperado, espero le den una solucion pronto.&nbsp;

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EA AntiCheat (Crash Report Handler) Error - Battlefield 2042

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