Forum Discussion

Raynoorr's avatar
Raynoorr
Rising Traveler
4 years ago
Solved

Exclusive Legendary Bundle

Hello, I have the gold version but the Exclusive Legendary Bundle has not arrived yet https://youtu.be/Bn1Us_ilqV0 EA ID: Raynoorr
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    4 years ago

    Hey all!

    Thanks a lot for the reports regarding the missing Steadfast Exclusive Legendary Bundle for eligible players.

    (Eligible players: players who purchased the Gold or Ultimate Edition of the game or Year 1 Pass upgrade before Feb. 1st, 2022)

    Unfortunately, we can't help with this issue here via the forums, but you need to reach out to our live support team for this.

    You can contact them via https://help.ea.com/contact-us, https://Twitter.com/EAHelp, https://Facebook.com/EAHelpHub.

    Direct (real-time) live chat is the best option to get it solved as soon as possible: https://bit.ly/EAChatSupport.

    If you don't see this option, you might have to change the country on EA Help to either the UK or the US.

    Thanks!

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @-UGM-S1ngLe @Sconners88, 

If you were eligible for the Steadfast Bundle, you should have received it a few months ago.

However, some players have reported that they're missing the bundle since the release of the S1 update. This is being investigated here.

Thanks.

  • Yahasakii's avatar
    Yahasakii
    4 years ago

    @EA_Leeuw
    Personally, I came back in the game yesterday after pre-ordering the Ultimate Edition last year.
    I can not believe it.
    I just thought I would enjoy discovering the new content and the latest map which seems to be finally well appreciated and now I discover that I am still being disadvantaged via this unreceived Steadfast Bundle...
    Do you realize the feelings of the players who have invested the most and believed in the potential of Battlefield 2042?
    Issue was reported in March and it's June and nothing has been resolved?
    Do we really still have to trust you?
    You claim via your terms and conditions that contacting the Support service should make it possible to correct the distribution, but how can you be sure that this subject will not remain on stand-by for months or years when the players who have come forward here are clearly disadvantaged?
    I don't understand how you can feel comfortable telling us to wait for months when we've paid big bucks to get that Gold or Ultimate Edition player status. It would be more than desirable to have further details on the handling of the problem and on the follow-up. Failing this, and for my part, I will not hesitate to inform the consumer associations to which I am affiliated if it lasts. The problem will perhaps be better exposed at the level of the Gaming sphere and perhaps the question of your public image will push you to be more reactive...
    After a while, you have to stop joking with people...

    It's not against you personally but against EA and DICE.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Yahasakii,

    While I do understand the frustration, as I mentioned in my previous post; all eligible players should have received the Steadfast Bundle since March of this year. However, since the S1 update, it has been reported by a few players, who previously had access to this bundle, that this Steadfast Bundle has disappeared from their Collection. This is being investigated.

    Any possible updates regarding this will be posted in the other thread.

    Thanks.

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