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S3SSioN_SoL's avatar
S3SSioN_SoL
Seasoned Ace
2 years ago
Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...
technical issues
Bucko9694's avatar
Bucko9694
2 years ago

Every single game I join I can only play about 1 to 10 minutes worth of gameplay before I’m kicked with an error message saying “player removed from game, game ended, all players disconnected” how can I fix this I’ve tried all the trouble shooting I can, I’m stuck someone please help

CM edit: edited title for clarity.

  • Bigdaddyschaos's avatar
    Bigdaddyschaos
    New Novice
    2 years ago

    I get about 25 minutes.  Then it kicks me out. It is really frustrating. I am on xbox s.

  • AwesomePoop190's avatar
    AwesomePoop190
    2 years ago

    It is a portal server issue. DICE aren't even willing to acknowledge it. All those xp boosts wasted as the server crashes. 

  • CoolGrey007's avatar
    CoolGrey007
    2 years ago

    happens every game

    • ozboz's avatar
      ozboz
      New Rookie
      2 years ago

      Lots of threads about it, really annoying as well. But EA doesn't seem to have acknowledge the issue, at least don't see it at Battlecom twitter.

  • creepnpeep's avatar
    creepnpeep
    Seasoned Ace
    2 years ago
    @Bucko9694 They are aware of the issue but for some reason don’t seem to want to open lines of communication about it.

    We just have to wait until they sort it
  • JimiVanHalen515's avatar
    JimiVanHalen515
    2 years ago
    @Bucko9694 I have played 10 Portal games in the last 3 days and every time the server crashed and kicked everybody out. The season 5 software update has seriously broken Portal because I have never seen this many frequent crashes.
  • Dresta's avatar
    Dresta
    2 years ago

    I really prefer the portal games, but it looks like we just cant use them til they decide to fix the crashing

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi everyone, 

      I am going to mark this as Solution for visibility purposes and to collect some information.

      The issue is being investigated.

      Thanks for all the reports.

      Could we ask you the following?

      • Did this issue occur in Portal or All out Warfare?
      • What mode? (Player Created or Portal Featured/Which mode?)
      • How frequently do you experience this issue?
      • What region are you playing from?
      • Can you capture & share the server name/instance with the advanced setting active?
        • [Needs to be within 12 hours to capture logs]
        • With "Advanced Settings" we mean the Network Performance Bar, which can be found in and turned on by following these steps.
      • The-MagMagik's avatar
        The-MagMagik
        2 years ago

        I got the issue on Player Created Portal, the server is crashing for no reason, like disconnecting server.

        The frequency of this is like every 30min or something like that, it was mostly on 128 players because when I joined the player portal created 64/64 and it didn't crash once

        I play from Belgium

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