Forum Discussion

Seasoned Ace

2 years ago

Solved

FIXED - Portal Servers Crashing Since Update 5.0.0 | "Player Removed From Game"

The South African Portal severs crash mid way through the game, the players are booted to the main menu with the prompt "ERROR PLAYER REMOVED FROM GAME Game ended, all players disconnected."...

technical issues

EA_Leeuw
2 years ago
Hi everyone,

This issue has now been resolved.

https://twitter.com/battlefieldcomm/status/1668640224648339458

Apologies for any inconvenience caused.

If you’re still experiencing this issue, please let us know.

Thanks!

DrSugMe

2 years ago

@EA_Leeuw Care to add or give the community some form of acknowledgement to this situation as well as the portal xp issues as well?

creepnpeep

Seasoned Ace

2 years ago

@DrSugMe I can confirm that a dev recently stated that “they are investigating” and have “nothing new to share”.

I also suggested they put a banner up on here to at least let people know that it’s being looked at. It would help calm people down at least.

Not sure if they’ll take my advice though.

Sk4nkw0n
Rising Adventurer
2 years ago
It's generally just good customer service to acknowledge an issue like this on an official outlet, not have paying customers constantly chasing, that's all we're asking for right now!
"We are aware of an issue with Portal servers kicking all players and randomly restarting, it is being investigated. We will update you all once we have more information."
There ya go, you can copy & paste that to save some effort! 🙌
- S3SSioN_SoL
  Seasoned Ace
  2 years ago
  https://answers.ea.com/t5/Technical-Issues/Portal-Servers-Crashing-Since-Update-5-0-0-quot-Player-Removed/m-p/12633762/highlight/true#M47632