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A100Bronies's avatar
4 years ago
Solved

Game causes Xbox One X to crash and turn off

Battlefield 2042 is the only game that does this out of the 10 or so games I've played. I can load up the game and play anywhere from 30 second of a match to a couple matches and eventually the game crashes then my console completely shuts down. If it helps this only started since I got a console update as I'm part of the preview program with Xbox, bit since Battlefield 2042 is the only game causing this something is blatantly wrong with the game... well on top of the 50 other things already established.

7 Replies

  • @A100Bronies  Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button on your console to turn it on.

    Thanks!

     

    /Atic 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Could you try to clear the local and cloud saves for Battlefield 2042. @A100Bronies

    /Atic
  • Hey Atic, has this issue been resolved with a patch yet? Bought the game few days ago and had to stop playing after few hours as it kept switching my xbox off completely mid game nearly every single game. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @DillyColeman1996, if you are seeing issues with the Xbox completely shutting of mid game I recommend that you reach out to Xbox support.

    /Atic
  • What do you mean contact Xbox support?!

    The game files are broken, please help us to find a solution.

    The console is working prefect with every game.

    Only with this game is crashing, its not the console its the game.

    We did all of the quick solutions you guys tried to help us with but its not working.

    Can you please forward this to someone that can talk to the devs to patch it?

    We are all in the same boat here.

    we paid a lot for this game we cant even play it.

    Come on guys don't let us down

  • @EA_Atic you really are a disgrace! Trying to pass the buck!
    Its not the xbox its the game! just bought my son this game and guess what? crash after crash after crash and guess what? it never happened till i bought this game so please stop trying to slope this off onto some one else its EA issue now sort it!

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