Forum Discussion
UGH
hes dxdiag ive done every troubleshoot i've found in this forum page. please help anyone!!!
- EA_Barry3 years ago
Community Manager
Some troubleshooting steps for you, system file checker probably being the most important:
- Disconnect your GoPro Webcam
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- In the EA app, click on the game and then Manage, Repair
- Download and install all available Windows Updates
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
- 3 years ago
thanks for the reply but i've done all of those steps already still no luck!
- Rokebo733 years agoSeasoned Ace
@Brendoconlxtndo Hello, i see youre bios could be updated:
https://www.gigabyte.com/Motherboard/Z790-AORUS-ELITE-AX-rev-10/support#support-dl-biosTest game, still a issue , check below
Also there is some issues with youre logitech software <-- uninstall.
Youre intel uhd graphics is still active <-- disable it in the bios !Test game, continue with steps below if it didnt solve issue
The installed memorey is it compatible with youre CPU ?
Some people needed to deactivate resizable bar in the bios also.Test game, still issues ? Do steps below.
Also do this and update us if it fixed any error:
Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Update us please , thanks
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