game froze and ps4 froze when opening map

Product: Battlefield 2042
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? BreakthroughSmall
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) 25.01.22 1:30
Summarize your bug Game froze when i opened map
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Don't know
What happens when the bug occurs? Game freezes and My ps4 froze.
What should be happening instead? open and closing without freezing

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Game froze when i opened map