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slinkyear735705's avatar
2 years ago

High ping

Can you please sort my high ping issue , I have contacted my ISP no issues experienced on there end I have been fine since the last update I need this sorted cos I paid for this * service .

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @slinkyear735705 

    If you experience lagging or high ping while playing online, I'd recommend the steps listed here on our website. This should improve things for you.  

       

     Also, you can run a ping test (like the one at ping-test.net*) and checking your min and max results. If there is a big difference between the two, this means your connection is jittery. To fix this, you need to get help from your ISP.

  • Like I mentioned before my set up has not changed , I am on a wired connection , I have done all the troubleshooting intended as I have background in network testing , I contacted my ISP they completes a network reset 2 days ago , issue still ongoing , my ping has always been green but since this season update my ping has been on 150+ ever since .

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Can I please confirm your location in the world and the name of your ISP? I'll check if there are any similar reports of this. 

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