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pista5000's avatar
pista5000
Seasoned Novice
3 months ago
Solved

I got banned withou reason and notice

I got banned from bf 2042 but i dont know the reason. Before a BF6 i play a bit just as regular. Today at 10.02 i try play agia before bf6 realise and got the screen i got ban. I dont got notice becu...
bug
progress issue
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    3 months ago

    Hi folks, 

    I've seen a few reports since this about having issues not being able to send in an appeal. Please try this: 

     

    Hopefully that helps you send in an appeal. 

    - EA_Lanna

pista5000's avatar
pista5000
Seasoned Novice
3 months ago

Ty the fast feedback i try it before forum but cant make appel. Always got massege try it later

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 months ago

Hi pista5000​, 

Hmmm, that's good to know.

The good news is that the timing out isn't happening from our side. We're not limiting you from submitting appeals. It sounds like a connection issue that is causing the page to time out. 

Could you test it from a different device and browser, and switch your internet source if possible? For example, if you're using wifi, try mobile data or vice versa?

 If it still times out on you after that, please grab a DxDiag and include it in your reply. 

- EA_Lanna

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi pista5000​,

      Thank you for testing it from another browser and restarting the router. That helps rule out a few things. 

      Thank you also for including your DxDiag. After taking a look at it, the timeouts may be caused by network path issues (DNS delays, ISP hiccups, or packet loss). I've popped a few steps below to help address some of these:

      • Test on a different device (e.g.: a mobile phone, etc) to see if the timing-out issue continues
      • A Clean boot helps rule out some potential software conflicts
      • Closing background apps will address any apps that may be interfering with your connection
      • Try switching DNS servers to Cloudflare  1.0.0.1, or Google 8.8.4.4
      • Change your connection type and test it out again. Try a wired connection if possible. You can also switch from wifi to mobile data and test that.

       

      Please give those steps a try and see if the timing-out issue sticks around.

      - EA_Lanna

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