Is EA provoking Chinese players

This must be the worst company I have ever worked with! I received a permanent ban for no reason. I spent over $1000.00 on a product with additional components, and even couldn't play games. I contacted EA three times for this, and every time I talked to someone, I got the same answer. EA chatted. It seems that they are all programmed to say the same thing. It is almost impossible to establish contact with anyone there. I don't understand how they can take your money and kick you out of the game. There is no refund, no warning, and no way to truly talk to anyone to get the real answer. As long as they are willing, they will permanently ban you. For some unknown reason, they legally robbed the customers there. Since the first game was released in 2021, I have been playing this game and have been seen as deceiving them. Who spends over $1000.00 on the game and cheats?? What a joke!!