Forum Discussion

losdog83's avatar
losdog83
New Novice
3 years ago
Solved

Keep geting kicked, ps5

Today 12 /14 i can play no longer than a few minutes before being kicked with the message,connection timeout, then game ended ,allplayers disconnected.  Every game mode this has happened.  Any thoughts on trying to fix this

Error code1:89175511980:5000156999b

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @losdog83 

    Thanks for reaching out about this. We should go through some connection troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

  • losdog83's avatar
    losdog83
    New Novice
    3 years ago
    @EA_Al i have tried this and i can play any mode for a few minutes before being kicked with the same message. It also takes a few minutes to connect
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @losdog83 

    Thanks for trying. Are you playing on a wired or wireless connection?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @losdog83 

    Can you switch to a wired connection or is your router too far away?

  • losdog83's avatar
    losdog83
    New Novice
    3 years ago
    @losdog83 I switched to cable and now get licked with the message" network connection error occurred, make sure platform client is online"
  • losdog83's avatar
    losdog83
    New Novice
    3 years ago

    I was finally able to play an entire match without being kicked. What is the cause then that it loses over wifi?

    According to ps5  diagnostic i have 100% strength  and the router is approximately 10' away. Thanks

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @losdog83 

    Wireless is easily interrupted by interfering signals. There's a good chance that's what is happening. Glad to hear the wire helped. If you have any other issues, please reach out again. Have fun and good luck!

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