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CHAOS-PHOENIX-H's avatar
CHAOS-PHOENIX-H
3 years ago

keep getting disconnected with code 1:-15353464040

while playing a match I suddenly get disconnected this has only started happening today and I've not managed to finish a single game. it happens at different points in the match can be almost finishe...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @thunkco1,

I'm sorry to hear that you're having this issue.

We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

Please follow the link(s) below to perform platform specific troubleshooting:

PC: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

PLAYSTATION: https://www.playstation.com/support/connectivity/

XBOX: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
zzxman2791zz's avatar
zzxman2791zz
3 years ago

These troubleshooting steps are shallow and not helpful. I've been experiencing the same issue for more than a month now and nothing is fixing it. My internet connection is fine and basic troubleshooting is not doing the trick. Are there any more involved steps that can be taken to remedy this issue. The game is unplayable for me now. 

  • Max12202's avatar
    Max12202
    3 years ago

    I have the same problem and no troubleshooting step helped me out of my situation. Ive already reinstalled battlefield 2042 but nothing helped. If I play another shooter everything works. Is there nobody who can help me with our problem?

    • xateupx's avatar
      xateupx
      3 years ago

      I am having this same issue starting yesterday. error 1:-1535346404O.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @zzxman2791zz,

    If the troubleshooting steps didn't fix the issue for you, I would recommend reaching out to your ISP for possible further steps.
    • broadcastgamer's avatar
      broadcastgamer
      3 years ago
      @EA_Leeuw nah its not the isp its gotta be the game files or on ea's end
    • 312bf23645c7b27's avatar
      312bf23645c7b27
      3 years ago

      I have the same issue. The links you shared are pointless. I can play any other game online on my xbox, also my box is wired using LAN. 
      I work in Cybersecurity field and this is not ISP issue. This is you crappy code and or infra. Get an actual engineer in this chat to fix the damm issue. Review any logs you guys are using to get this fixed.

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