Forum Discussion
December 9th update caused this same issue to appear on both Origin and EA Play :\ what is going on this is horrible, before the update it ran fine.
Now I cannot even start the game. Tried repairing the game, uninstalling the EAC and reinstalling it. Same result. If anyone finds a solution kindly share it with the rest of us.
As I've also posted to the Reddit the latest update it is to blame, specifically considering the responses from technical assisting staff (I've inquired it 3 times, presuming lies, poor proficiencies). 'We are aware of this issue and our studio team is already working on these cases. I would request you to wait until this investigation gets over, we are trying our best to resolve this issue as soon as possible. Arvind K 12/10/2021, 8:49 PM'.
Ankita (12/10/2021, 5:02:39 PM): I would like to inform you that this is a know issue. Many of our players is facing this issue right now. I will request you to please wait for some time as team is working on it currently. Please be assured soon this problem will be resolved by our team. You can see all the updates on https://help.ea.com/en/
I just wonder if they are so well aware and 'investigating into', particularly this issue has affected 'many gamers', why they've omitted to keep us posed firsthand?
- MasterBlaster735 years agoRising Traveler
FYI, this exact same thing happened when Back4Blood updated. They also updated Easy Anti Cheat (EAC) and no one with Webroot Secure Anywhere could run the game. Webroot pushed an update that fixed it.
- 5 years ago
@genuksIs there another way we can post something to light a fire under EA's proverbial a$$es so we can actually participate in the product we spent $80 for?
I have had Webroot for 15+ years.
I could play the game before the 3rd patch.
I have tried to disable AV and reinstall game.
I will not uninstall Webroot.
I know you mentioned in your post that Ankita responded in 'kind' to the issue many 'players' have who cannot actually be a 'player' in this broken IP.
I am only here to support those like myself and hopefully garner more attention to this problem.
Accordingly, thank you for continuing to communicate your correspondence.
I will check back to this topic until rectified.
- 5 years ago
@Lifeguard84But of course, for only clinging on together like that, we can counter on devs vile policies, lies, arbitrary rules (they are so much frequently after). It's affirmative, wiping out a Webroot leads to workability, even can report of somewhat more smoother performance thereafter, yet this is not an output we're expecting. I filed a claim to Webroot as well. Stay safe!