Launch Error: Failed to start the game ( 2 )
BF2042 has refused to play since the update because of easy anti cheat i uninstalled the game 3 times uninstall eac almost 14 times restarted my laptop 3 times but nothing easy anti cheat is the wors...
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EA_Barry
Community Manager
Community ManagerIt seems like the Webroot anti-virus software may be causing this.
Disable that software temporarily and check if you can then play, thanks.
How can you tell people it's an issue with their anti virus? We all know it was working fine until this latest update, so its a problem with battlefield! Then you tell people to uninstall their antivirus software!!!! are you kidding me right now!?!?! i hope people see how this company is treating its fan base after spending all this money on already broken game, and have the company tell the people just delete what's keeping your pc safe in order to play our game! it doesn't work like that. I'll never buy anything that has come from EA again, this company has falling off and began to take advantage of it's player base.
When I contacted Webroot they said it was an issue on their end with EAC. They asked me to download their logging software to get some logs uploaded to their database to expedite and diagnosis and repair of the issue that you are experiencing. I assume they are not working on the weekends so I will probably;y hear back early in the week.
This comment is directed directly at EA_Barry not EA not Dice. You are our liaison to your company or the company you have been hired to represent. The reason we are so angry is you and the company you represent are showing a complete callous disregard for your loyal customers. We are all loyal customers or we would not be here. Please, please show more professional integrity than the company you represent and get involved. Just tell us what you know. If it is nothing, just tell us. All we want is to know we are being heard. If I missed one of your comments above I apologize. I am angry.
Just a bit of an update. I will be on the phone with a Global Escalation Manager from Webroot at some point this week. They asked me best times to call and I will solidify an appointment to speak with them. Will update here again to see if speaking directly over the phone with them can resolve the issue.
That's more than we're getting from EA.
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