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MeGz701's avatar
MeGz701
New Novice
22 days ago

Poor service from ea & unable to link my ps5 to ea account

Have tried for several days in a row to get in touch for support via the support chat was waiting 2 hours yesterday still couldn’t get through have been waiting for 2 hours again today and still can’t get in touch with someone. It says when I try to link my ps5 to my ea account that it’s already linked however I have no other account the email address provided looks like an ea one .. tried everything and it won’t unlink it.  

5 Replies

  • OGofda4orce's avatar
    OGofda4orce
    Seasoned Newcomer
    21 days ago

    Same here! At least you’re not alone. It’s no constellation I know. For me it appears I have been inactive too long since setting up an EA account since 2011 and my psn account is not linked to the game. Apparently they had given me a generic email since inactive and when I goto reset the password it does not locate my account. Frustrating! Hang in there! I was gonna spend the $100 bucks to buy the game but if this does not work I’ll save my money. 

  • I eventually got through to ea support after 3-4 hour wait … they were able to unlink the other account thankfully, just took sooo long to get through

  • evilhom3r23's avatar
    evilhom3r23
    Seasoned Newcomer
    18 days ago

    How do you get someone to help you? I constantly wait and nothing happens man

  • MeGz701's avatar
    MeGz701
    New Novice
    18 days ago

    Genuinely felt like I was waiting for a day, I went about my day and had the phone/chat active whilst in the line and eventually after a loooooong time (longer than I was told) the numbers started to go down. It was a ridiculously long wait 

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