"Purchase Failed" for Battlefield Coins on Xbox Series X

Hi @illdefined Can you try going through the following and then check if everything loads correctly? 

• Connection and Advance Connection Guides 
• Check your Modem/router settings for anything that may block/interfere with network traffic
• Switch from Wi-Fi to ethernet, or if unable move closer to your router. 

@EA_Illium Hello. Yes I've tried all those things. I am hardwired to my router, and NAT is fully open.

@EA_Illium Any follow-up to this? Thank you kindly

@illdefined Which region are you in?

@EA_Illium US EAST

Hi @illdefined We shouldn't have restrictions on purchasing coins, Can you try the following?

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 
• Check for additional content 
• Press the Xbox "X" button on your controller > Select My Games and Apps 
• Under Games, scroll to your game and press Start 
• Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three) 
• Then Manage Installation on Xbox one > Should show additional downloads and files if needed 
• Remove then Readd Gamer Tag to console