Radeon VII - Some Sundance skins crash the game when on screen

Like, what do we do here?

Everyone who has a Radeon VII legitimately cannot play this game.

The fact that there is no official announcement about this problem is just mind boggling.  What if they never officially admit it's a problem? What if they just never fix it?

This is the first time I've bought an EA product on launch for years. Now I remember why I should always just wait 2 years and buy it when it's on sale.

@FackFaceMcGeeWhy would refund not be possible anymore? In my country, Australia, the ACCC guarantees a refund by law if the product doesn't work. There is no magic 2 week limit or anything like that - they are illegal here.

@ryannathans Got too many hour in trying to fix the game. If its exceeds 2 hours, it's not possible anymore. 

@ryannathans 

I tried multiple times. But they  don't want to accept. 

Update 2 is out. Does not fix the issue. Please see attached (hilarious) footage

https://youtube.com/shorts/SlcAjEFwzd8

@ryannathansRight. Issue is not fixed yet. 9/10 games is still crashing. That’s so annoying for a game tripple A game!!!
I’m not even sure if they have noticed the error, no reaction of community manager or help being under way or fix is worked on. That’s really no good communication habit. I wished at least a reaction of any kind😔
Maybe twitter or Facebook are the correct platforms to be heared not the forum???

Confirmed, update 2 doesn't fix the problem, still crashing as soon as sundance is on screen

@ryannathansbut nothing happens any more...no info..no reaction...no "we are on it..."...
Does not feel good.
I'll go and get a refund. I will have the topic under investigation..so...maybe next year the game will be good to go.

Well guys, my fix on the way. Sell VII, buy another gpu. It goes really well. You can sell around 1800+ usd (I did and bought for that XFX 6900 XTXH chip). Will report as soon as I get new gpu. It is a free upgrade even with inflated prices. At this point the headache not worth it as they won't fix the issue. I just don't believe they will in reasonable time frame. 2 weeks later and they don't care.

In regards to NON sundance related crashes - do you guys get any?

I found that I also crash when firefox is open. Seems completely unrelated to the sundance crash - but same error when crashing.

I'm trying now with hardware acceleration disabled in firefox.

VII is few generations old. Does it guarantee that Sundance won't crash you again - yes. And with selling VII I secure new gpu so as a free upgrade I get just few more fps and full SAM support. I'm not trying to convince you but it is possible to do. VII is good for mining and miners paying good for that (3080 pre-LHR level). I had enough BS with that and regardless that it is sitting as most discussed and pinned. They did nothing in 2 weeks so I'm switching already. I bet they won't do anything as few hundreds ain't worth to go through troubles for dice. I will be really glad to be wrong on this one. So as an obscure solution  - sell VII, buy new with those money and just enjoy benefits of current gen.

You reckon it's possible to get a refund if a game doesn't support your GPU?
Certainly doesn't have a disclaimer anywhere saying that it wont support the Radeon VII, and the radio silence isn't confidence inspiring.
Paid a lot to play a game that doesn't work...

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@Derbyblue wrote:
@LlamaWithKatana it is the TOP topic in tech channel!!!!
they cannot ignore that! at least they should not. thats bad reputaion.

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Just to confirm that we are not ignoring this issue, we do apologise for the radio silence on this but we are still working to investigate and resolve this issue for players. Sorry for the inconvenience and frustration this is causing, we'll continue to update as and when possible 🙂

(It's pinned in Technical Issues for a reason!)

Cheers,

Thank you for the update

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@T0TALfps wrote:

Just to confirm that we are not ignoring this issue, we do apologise for the radio silence on this but we are still working to investigate and resolve this issue for players. Sorry for the inconvenience and frustration this is causing, we'll continue to update as and when possible 🙂

(It's pinned in Technical Issues for a reason!)

Cheers,

Thanks for the update, but there REALLY needs to be something more than a post in a thread in a forum.

Having this pop up as an alert in the game would let a lot more people know that DICE / EA know that this is an issue, and it's being worked on.

Even something as simple as "There are certain graphics cards crashing with the error DXGI_ERROR_DEVICE_HUNG. We are still working to investigate and resolve this issue for players. Sorry for the inconvenience and frustration this is causing, we'll continue to update as and when possible."

This is a crazy serious issue. I'm betting that there are a huge amount of refunds going on from people who are getting frustrated that they can't actually play the game.

So i tried applying for a refund.

Pushpender (26/11/2021, 13:20:00): Thank you for contacting EA HELP, my name is Pushpender, may I start with your first name please?
(26/11/2021, 13:20:05): David
Pushpender (26/11/2021, 13:20:38): Hello! How are you doing today?
(26/11/2021, 13:20:46): Fine 🙂
Pushpender (26/11/2021, 13:21:07): Great! As I understand you are facing issues with 'BF 2042'. Could you please elaborate more on the issue?
(26/11/2021, 13:22:06): would like a refund as the game is unplayable. The bug is reported on ea answers as a pinned technical issue and have been asked to wait for weeks now.
(26/11/2021, 13:22:34): but still unplayable so would like a refund 🙂
Pushpender (26/11/2021, 13:23:13): As I understood, you want the refund for the game because of the bugs, am I correct?
(26/11/2021, 13:23:17): yes.
(26/11/2021, 13:23:21): https://answers.ea.com/t5/Technical-Issues/Radeon-VII-game-crashes-when-Sundance-specialist-is-on-the/td-p/10957119
(26/11/2021, 13:23:26): issue is there.
Pushpender (26/11/2021, 13:23:59): Thank you for the information. Could you please tell me, if your computer meets the minimum requirement for the game?
(26/11/2021, 13:24:07): yes.
Pushpender (26/11/2021, 13:24:28): Thank you for the information. Please allow me few more minutes to pull out the information.
Pushpender (26/11/2021, 13:25:49): Thank you for your patience.
Pushpender (26/11/2021, 13:27:52): I have checked and found that our game team knows about the issue and they are working really hard to resolve the issue. I understand your concern, however we will be unable to provide you the refund, however I can request you to please wait till the issue gets resolved and then you can enjoy the game to the fullest.
(26/11/2021, 13:28:34): I dont want to wait. allready waited since release. an it takes time to find out what the bug is.
(26/11/2021, 13:28:43): And this bug is not my fault.
(26/11/2021, 13:29:03): its the game. its not solved. product is faulty. refund me.
Pushpender (26/11/2021, 13:31:19): I understand the situation that you are facing and your emotions for the game, however, we will be unable to provide you the refund at this moment. I would request you to please wait till the issue gets resolved and then we will be able to help you in a better way.
(26/11/2021, 13:33:38): I dont want to wait.
(26/11/2021, 13:33:55): its a broken product. if it gets fixed i will rather buy it then.
Pushpender (26/11/2021, 13:34:18): I understand your concern but trust me if there was anything that I could have done to provide you the refund then I would have surely done that to help you better.
(26/11/2021, 13:35:44): nope. refund, this is the worst experiecne on a game launch i have had ever
Pushpender (26/11/2021, 13:35:55): You can check that our team is working on the issue by visiting the below mentioned link:
https://answers.ea.com/t5/Technical-Issues/Radeon-VII-game-crashes-when-Sundance-specialist-is-on-the/td-p/10957119/page/20#:~:text=%23200-,Last%20EA%20Post,-12%20hours%20ago
(26/11/2021, 13:36:14): There is no ETA.
(26/11/2021, 13:36:19): could be 2023.
(26/11/2021, 13:36:32): refund.


and then the chat closed. Im not sure if i closed it by accident or if the support rep closed it. 
So you cant refund the game any more even if you try via a suport .