Re: BF2042 Disconnects PC from Internet

30 Replies

EA_Leeuw
Community Manager
2 years ago
Hey @B_Machine,

Because we so no other reports about these sorts of events, it's very likely that this is caused by your own setup. It's possible that your modem, router, or another network device, is not able to handle the network connection and therefore cuts the connection or lets some equipment crash.

I would recommend checking the logs of your network devices, either modem or router, to see if you can spot any weird events. It's possible that only your ISP can do this for you.
B_Machine
2 years ago
@EA_Leeuw I have the modem that my internet provider gave me, no other game I have played has this issue so I fail to believe there is a fault with my internet. On both occurances it was between loading maps. A quick Google search says multiple people have had this issue. If it doesn't happen on the 70+ multiplayer games I have played, why does it only happen when I play bf2042? I haven't had time to check with ISP even if I did it's periodically. You have now been told by 2 different users that your game has interfered with their internet. Acknowledge and fix the issue before the game is pure AI. If my internet provider states it was fault on your end, how would you fix and compensate those effected? I didn't agree in the TnCs that you could effect the status of my internet modem and if it says it can restart your internet in the TnCs I wouldn't have signed them.
Rokebo73
Seasoned Ace
2 years ago
@B_Machine VPN running ?
Network driver up to date ?
Windows up to date ?
Any virus / utility that check network/internet connection and/or data ?
Could post a movie / screenshot from youre network bar ingame ?

Cheers
B_Machine
2 years ago
@Rokebo73 Im playing on a console
B_Machine
2 years ago
@Rokebo73 Hence why I am certain it's an issue with their servers.
Rokebo73
Seasoned Ace
2 years ago
@B_Machine A console, wireless !
Ok, youre sure nothing is blockinmg youre wifi signal ?
Console somewhere below tv or something ? , Cables ? Other devices that block wifi cause they are to close to the console ?
?
B_Machine
2 years ago
@Rokebo73 I have an ethernet cable connected, good quality.
Rokebo73
Seasoned Ace
2 years ago
@B_Machine could you send screenshot please from network bar , OPTIONS / DISPLAY / NETWORK ....
Better a movie if possible and post it please.

Lets see if there is more info so we can try to solve this issue 😉
B_Machine
2 years ago
@Rokebo73 I would have to record off my phone and walk over to my modem, it resets it completely. I haven't run a program, game or anything ever that has reset my internet modem. My phone, laptop everything disconnects and the lights on modem change colour
B_Machine
2 years ago
@Rokebo73 Furthermore I use to play the ps5 version which was double the players when game released and first few weeks in. This issue has occured in the past year or 2 and I have only noticed it on first day back on the game since a long break. This issue wasn't present prior with a higher network load why is it present now on my ps4 with half the players. Sony have confirmed their console is not capable of doing that and it's an issue with either the host or my ISP. My ISP said the only explanation would be a surge in packets from host. Which means a problem with EA servers. If this issue happened at any other point in my life I wouldn't care so much but this is the only game and I feel like they shouldn't be allowed to do that.
Rokebo73
Seasoned Ace
2 years ago
@B_MachineCheck this site !
With a list that could cause those issue.
Check it , i did set i below the spoiler button, so forum would not delete it !
Spoiler
https://conscioushacker.io/internet-disconnects-when-playing-games/

Cheers
B_Machine
2 years ago
@Rokebo73 I checked it out, my router is relatively new I would have received same year this game released. ethernet cable is fine and has no issues. Connectivity to call of duty, GTA 5, apex, war thunder, ESO and ark are all flawless. Internet speed is constant all day with it varying from 80mbps to 100mbps. This issue only happens periodically when playing only this game and so far only in team Deathmatch game mode. First time it was between games and the 2nd was when I went to load it up. It's as if it went to connect to game but instead my internet crashed.
Rokebo73
Seasoned Ace
2 years ago
@B_Machine what brand and type modem/router do ya got ?
Who is youre ISP ?

Thanks
B_Machine
2 years ago
@Rokebo73 I don't feel comfortable sharing that information but looks new ish and the ISP is the most common one in my country
Rokebo73
Seasoned Ace
2 years ago
@B_Machine sorry but with brand and modem type people can do nothing to youre connection !!
I just want this info to check for some more info ab out those devices !
I do not ask for youre username/password/ip ect ect ect ect

Nothing happens , only support for youre issue (info)
B_Machine
2 years ago
@Rokebo73 I will just contact ISP and see what the issue was it would be easier. It's likely what the technician said which was a burst of packets from host. (Essentially a DDoS from the game)
EA_Leeuw
Community Manager
2 years ago
@B_Machine wrote:
@Rokebo73 I will just contact ISP and see what the issue was it would be easier. It's likely what the technician said which was a burst of packets from host. (Essentially a DDoS from the game)

This is what I mean by that it is possible that your modem/router can't handle the network traffic the game needs.

This has nothing to do with DDoS.
B_Machine
2 years ago
@EA_Leeuw Okay, this is the only game out of over 70 that I would need to upgrade my router for. The router I currently own is over $150 to buy now and it's 2 years old. I'm not sure how this router could be failing on only that game and only when loading the map. So strange. Either way I have stopped playing bf2042. If it's the only game switching off my internet then it's the only game I won't play. Grats on losing a 20 year battlefield veteran.
B_Machine
2 years ago
@B_Machine after looking into it, This issue has been found on other games and is flagged as a DDoS by ISP and the 4 games that have had the issue soon after being noticed, fixed them. DDoS can be accidental, you have been notified of the issue, fix it. The excuse of 'its only effecting a small portion of our player base' is unacceptable. It's against the law to DDoS which explains why all 4 games that had same issue fixed it asap.
EA_Leeuw
Community Manager
2 years ago
Hey @B_Machine,

If playing an online game is flagged as a DDoS attack by your ISP, I would recommend reaching out to your ISP to let them know that playing an online game is not a DDoS attack, so they can look into what could be causing the issue for your router and maybe deploy a firmware fix of some sort.
Styliised
2 years ago
The same issue is happening to me only on Team Deathmatch though, also I try to load into the match the first time it disconnects my internet briefly then I try again and I get into a match. Like how does that work? Other game modes play as expected with no problems, it's only the TDM mode I have problems with.
With that said, I know for a fact that it's not an issue on my end since I can play the game perfectly with no faults. However there is a fault somewhere in the TDM game mode that spikes the servers/your internet and crashes by what I understand. So I believe there is some sort of network error on the server and it needs to be restarted / refreshed.
MustardColonel42
Rising Traveler
2 years ago
I had very similar problems to the OP over the past few months.
Often when I go into BF2042 and my wife enters the same game I'm in, I will hear some garbled audio, stuttering then my ethernet connection disconnects (but sometimes it happens when playing by myself online). Wife is still connected to the Internet, playing the game and the modem seems fine. But somehow, happens to my PC. I've tried a whole bunch of things to no avail:
- Reinstalling network drivers
- Windows network reset
- Plugged ethernet cable into different port in modem
- Installed latest drivers
- Ran a malware scan (no malware)
- Repaired Easy Anti-Cheat
- Ran sfc /scannow
- Ran Program as Administrator
- Power Cycling
- Uninstalling and reinstalling Battlefield 2042 ONLY (not EA App)
- Run EAC as Administrator
- BIOS update
- Prime 95 Test (no memory issues)
- Installed Visual C++ Redistributable for Easy Anti-Cheat
- Turned Kernel Mode Hardware Enforced Stack Protection On
- Removed Acer User Experience service
- Installed new chipset drivers
- New ethernet cable
- Restart modem
- netsh winsock reset
- netsh int ip reset
- Tried a different modem
- Windows 11 Reset
- Added Easy Anti-Cheat to firewall
- Easy Anti-Cheat Full Control for all users
- DISM
- Reformat Computer
- Moving keyboard and mouse to USB 2.0
- Uninstalled Acer Care Centre
- Uninstalled PredatorSense
- Replaced Powerboard
- Killer Performance Suite uninstalled
- Replaced Network cable
- Killer Driver Uninstaller/Clean Installation
- Disable Wi-Fi Adapter and Bluetooth Adapter
- Installed new NIC
- Network Reset and Turned Permit Independent Port Sharing on Router
- Public to Private Network and changed router to Annex B
- Prioritized PC on modem in QoS settings
- Unplugged external hard disk
- I have installed an Acer firmware update to see if that helps (acer firmware 5.40.11.10)
- Reseated RAM
- Tried a new power extension cord
- Uninstalled OneDrive
My current specs:
Acer Predator Orion 3000 PO3-640
i7-12700
RTX 3060
16GB RAM
500GB SSD
ManicPanic666
2 years ago
It's the same with me. A lot of multiplayer games were launched - no problems. 2042 - disconnects the internet, I reconnect it (sometimes a couple times) and only then everything starts. I will also add that when I play with a friend and I am transferred to a new game for him - black screen and all. When I play alone this problem is not. In any case, the game is not worth the suffering.
kgfive
2 years ago
In my system (CPU Ryzen 5600X, 32GB DDR4, MB X570 Aorus Elite with Intel I211 Gigabit Ethernet) BF2042 manages to bring down network stack (likely the ethernet driver)
After starting BF, the internet access will fail (neither BF nor other application can access network) and it is impossible to disconnect from PPPOE.
I tried updating Intel Ethernet drivers downloaded from MSI website (MB package) and newest drivers from Intel and the disconnect will still happen for both of them.
With original network drivers (from MSI), Windows shutdown will hang after running BF. With updated drivers there is no hang.

This is a first time I see a game managing to mess up permanently Windows 10 networking stack.
kgfive
2 years ago
@MustardColonel42 What is your ethernet card chipset? (Intel Gigabit Ethernet?)