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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: pc black screen after eac steam

Hey @DJTRAVGAMING,

So when you play the game via Origin/EA app, it works without issues? But when you want to play the game, the purchased version, via Steam, you get these issues? Hmm, that is indeed pretty odd.

Steam is just a launcher, like Origin, and it shouldn't make a difference in game performance. It could be that Steam is actually the issue here though.

How exactly have you installed Steam and the game via Steam? Both on the same drive?
And what about Origin?

15 Replies

  • so when i told my friends about it they where extremely surprised to and yes ive tried both the game on the same drive as steam and even on different drives to no difference the game dose not error out or give me any hint of what's making it do it ive even reinstalled steam completely and still dose the same thing if i stay clicked on the black screen with out clicking off it and just let it sit for 30 mins and it will eventually open so im able to play but it should never take 30 mins for a game to open and even on top of it when i get it to work networking is so bad on it that it takes 10 to 15 mins to get into a game and alot of the times ive gotten in a match when its just ending witch is super annoying and when i play the trial version strait off origin i get into a match immediately and the game works like any other game should and even origin is on the same drive as everything else to

  • yep that was one of the steps i found for how to fix black screen ive tried that and nothing. Now i don't know if i can do this but is there a way i can somehow get my copy of bf2042 transfers from steam edition to origin steam dont have a cd key at all so i dont have to re buy it.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DJTRAVGAMING, no, it's unfortunately not possible to transfer a Steam purchase over to Origin, I am afraid.

    The issue itself is indeed odd. I will see if someone from the team might know what could be causing this.

    Will you also maybe be able to add a DxDiag to your message, please?

  • dang ok well even if we can somehow get the game to ever work again on steam that would be amazing because im running out of time on the trial just to keep playing it and i really don't want to spend 60$ again to buy a second time as i don't have the money but here is my dx diag report

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @DJTRAVGAMING, hmm, I indeed see quite a few error from Origin that could potentially be causing this issue when you launch the game from Steam.

    Have you already tried to completely remove Origin from your system and perform a fresh install?

    Like this?
    - Manually uninstall Origin: https://help.ea.com/help/origin/origin/manually-uninstalling-origin/#hard-way,
    - Run CCleaner: http://help.ea.com/article/how-to-use-ccleaner-to-fix-pc-issues/,
    - Restart your machine,
    - Install Origin again: https://www.origin.com/download.
  • yep i have uninstalled origin 5 times and reinstalled the game 5 times and even let the game install origin its self but nothing worked restarted the computer to nothing for me im surprised it shows origin having issues other then my friends list on it never works from the start as it would never refresh unless i was to restart the program and ive tryed to ask for a refund 2 times on steam and they wont refund it because ive played more then 2 hours and i only have 4 hours on it even tho the 3 hours out of the 4 is mainly sitting on a black screen and i cant get anyone to help me with a refund of it so i can just go buy it on origin 

  • after the new update that came out my game is still broken and ive tryed with steam to get a refund but they wont because they claim ive played longer then 2 hours when i have 4 hours but 3 of the hours has been the game broken so when the game was working i had only 1 hour on the game its self so this is kinda stupid on how or why the game wont work at all on steam but yet works flawlessly on origin or ea play i was hoping steam would refund me so i can use that money to just buy the game again but im gona end up having to put another 60$ in the game just to play it its kinda lame unless any ea devs know why im having this issues i would like all the help i can get because im just so clueless at this point ive installed so much software to just fix 1 game and its went no where

  • as i know of cpu is but only factory over clock nothing that i had to do physical things to i can turn it off but doubt it will do anything

  • ok i turned off all the over clocks and even factory reset the bios completely to defaults and yet the game still wont open dose the exact same thing.

  • yes im at the latest there has not been any new updates for about a year now

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @DJTRAVGAMING, I see. Hmm, in that case I am afraid that it could very well be a Windows 11 issue.

    Taking an extra look at your DxDiag I can also see that you have a BF2042 Trial. Could it be that you still have this one installed as well? Or is this the one from Origin?

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