Re: Unable to connect to the EA servers, Battlefield 2042

Hey folks,

Apologies for the radio silence, it's been busy over here & then I had PTO and forgot to follow-up.

Wanted to check in on how this is going and if there's been any change on your side.

Transparently, there's nothing in the application that could error out this way. It's clear that there's something locally going on either on your machine or in your network that's preventing the network traffic going through - and without that network traffic completing, you're not going to be able to play.

This is working as intended - if EA anticheat servers can't see you, you won't get to play Battlefield.  We can't protect the integrity of the game environment if someone can easily evade anti-cheat.

Based on the number of users who experience the same issue you are though, I can't say that there's something wrong on our side.

Can you go to Windows Control Panel and check "Control Panel\All Control Panel Items\Windows Defender Firewall\Allowed apps" and verify that EAAntiCheat.GameService.exe and EAAntiCheat.GameServiceLauncher.exe are both allowed on your networks?

This is not something we can configure for you on our end.

@AntiCheatWardBoth services are allowed there. This is not an issue on our end since no other application or game is affected apart from EA ones.
I've even tried using 3 different ISPs and no, it is not a network issue nor a PC issue on our end.
The issue comes from the AntiCheat itself as the steam ships a wrong version and thus the game tries to use the wrong version which results in the error.
When we try to verify the game files on Steam, there are always 3 corrupted files and all 3 are related to the AntiCheat and, when we click on repair, Steam downloads the wrong versions that aren't up to date.

@CLOWNVID-19

That's unrelated, but I'll explain how that works.

The "Repair" button on the EA app or the "Verify game files" button in Steam is just checking that the files on the disk are the ones that match the manifest file on the CDN for the respective storefront.

EA anticheat self updates independently of the game manifest file. When you are running the "Repair" or "Verify game files" you're just rolling back those 3 EA anticheat files (The EAAntiCheat.GameServiceLauncher.exe and the 2 DLLs for the launcher) back to the version that shipped with that specific game patch.

This is not a meaningful test, of any kind, to determine that the files are in a bad state. It's just a basic CRC match of the file on disk to the file on the storefront CDN. Of course they won't match.

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The issue you're experiencing is 100% a networking issue. It's either in your network or in between your network and ours.

But we can be sure that it's not an entire internet issue, as you've correctly pointed out that you can access the game, but you still get disconnected.

You can communicate with the game, but not our backend, which points to a configuration or networking issue with your machine. I can confirm that players from the same physical location in the world are playing just fine, so it's definitely not a regional or routing issue, to be sure.

I'm happy to help you continue troubleshooting this, if you like.

Next steps would be to grab a pathping to the EA anticheat backend, as well as things like nslookup to ensure that your local DNS cache can look up where to even communicate.

Do you want to keep troubleshooting? 🙂

Here's the nslookup result and I've sent the pathping results to you via private message 🙂

Hello,

I hope you can resolve your issue as I have been experiencing the same issue

Cheers

Hello again,

I don't know if this helps, but I can play normally after the following:

1.  Uninstall EA Anti-cheat.

2.  Reboot

3.  Install EA Anti-cheat.

4.  Update EA Anti-cheat.

If I exit the Battlefield 2042 application and restart the Battlefield 2042 application, the connection issue re-occurs.  To play again, I have to do steps 1-4 again.

Cheers, 

Since im having the same problem i will also be contributing by sending you guys the screenshot and posting one here.

I have also done all the steps mentioned in all the threads but to no avail.

Im having the same issues...... 1 thing I've noticed..... it takes 45 seconds to get the error and 10 seconds to reconnect. And it's consistent over and over. 

Can verify..... this works..... and apparently..... is a "Thing" EA, something is WRONG with your AC Program!

Here is more info to add to this mystery, When I start the game from the EA App, it then creates a Folder called "Game", in it is "httpcache" inside it is a lot of GARBAGE in this folder...... 44 items/files that are just numbers with no file extension. "C:\Users\YourUserName\AppData\Local\Temp\Game\httpcache\" 

So when I start the game using the EA APP, as soon as it creates the "Game" folder, I immediately DELETE it. Whoa and behold ..... I can actually Play the game!!!! I do notice that the game loads MUCH MUCH slower, but I'm happy to say I can get in the game.

@AntiCheatWard , I have proven multiple times now that this "Work Around" works to get me in the game, Hopefuly others read this and try for themselves and help prove me right, so this is a local PC issue that either your AC software or the Game itself is messing with our computers...... What is it and Why?? Can we get a "Coder" from EA to chime in on this?? 

Looking forward to any type of reply, because this is ridiculous, and this started for me at the beginning of Season 7 of the game.

Test4echo3

Yep!  This works.  It solved my issues and allows me to play as well.

Cheers!

@CLOWNVID-19  pay close attention to your TEMP folder, I forgot to add that it will try and recreate that “Game” folder again. 

Also, try uninstalling the anti cheat first, reboot, when you log back in, open your %temp% folder and delete everything in it…. But don’t close the window on that folder….. keep it open. Now start the game from the EA App and wait for the AC UAC window to pop up and ask you to install AC. Keep a close eye on your %temp% folder for the “Game” folder to be created, as soon as you see it “Delete” it and wait for the game to load. It’s not a fool proof fix…. It might take you 2 or 3 times to make it work….. but so far for me…. It works.

@AntiCheatWard  thanks for the follow up and the comment, I hope this gets resolved soon

WARNING PLAYERS!!!!    I got this email from EA, blocking access to Battlefield.  I HAVE NEVER CHEATED!  Help @AntiCheatWard, @l4sof1 !  Please!!

Installing and deleting files must cheater activity.  I have only followed actions taken by others in this thread.  I also noted my attempts.  This is rubbing salt in an open wound!

@2004RoadKing  Are you saying that by deleting the “Game” folder in your user %TEMP% folder has gotten you banned?? If so, How many games have you played before you got banned?? I’ve played at least 3+ hours of this game since I found this “work around” to play the game. And if I do get banned, my lousy game stats should prove I don’t cheat. Hopefully you get unbanned and this issue gets fixed sometime soon! 

-Test

Well, A new day, a new struggle to play the game. What was working yesterday, apparently no longer works today 😑. What I noticed today is that the “Game” folder is first created when the blank “dos/cmd” screen first pops up (it looks like the battlefield executable starts) to get the game started. So I delete the folder, once I get connected to “connecting to online services” is when the second “Game” folder is created again…… so again….. I delete it. Well after going thru all the motions….. the game will just keep dropping me 45 seconds after connecting to online services……… the 10 seconds to reconnect…… 45 seconds until I drop again.

I’m at a loss as to what this game or the EA App is injecting into my PC but something is going on. I’m not a programmer who can debug this game, but I’ve been in IT a long time to know how to troubleshoot applications and networking but, right now I feel like a Beta Tester who is going crazy trying to figure out what’s wrong with my equipment when In reality….. it’s something a programmer did to this game that is singling out a type of nic card or processor or even a weird DLL that only a few of us out in game land might just happen to have on our gaming rigs. 

By the time I actually do get in game, if ever again now, I’m too GD exhausted to even want to play 😑. EA, I’ll help troubleshoot this issue more…… but this is getting old and tiresome now. 

@AntiCheatWard  I have a real sneaky suspicion that one (possible more) of the programmers for the Game or the App made some type of change(s) to the game and didn’t tell you boys & girls in the Anti-Cheat department about it. Now people like @2004RoadKing, myself and god knows how many other players out there who have just given up on trying to play are affected by this issue. I’ll gladly open my PC (RDP, Windows Quick Assist, TeamViewer) to you or a support person at EA to try and nail down this very annoying issue and get a fix once and for all.

-Test

@Tesmont  do you really think people are really going  to reinstall or. Run a second instance of Windows every time this happens…..?? That makes zero sense. That would be like buying a new tire every time you got a flat Instead of finding out why you got the flat, fixing it and then avoiding the route or area you took that got you the flat in the first place. Something this game is doing is causing this and the root issue/cause needs to be found, if you ignore it, history will repeat itself. 

-Test