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28 Replies

  • Puregravy's avatar
    Puregravy
    3 years ago

    @EA_Atic I checked the post and can see it's fixed now.

    I tried to log into Battlefield 2042 today and I still get the same error. Again I did try Apex and FIFA to see if I could log into them and I could with no issues.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Have you tried your PSN account on another PlayStation 5, any friends close by you could try it? @Puregravy

    /Atic
  • Puregravy's avatar
    Puregravy
    3 years ago

    @EA_Atic I went to a friends house and logged in on their PS5 but still had the same error after BF2042 was downloaded & opened.

  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic No, I've got TalkTalk and he has Sky so it's different.

    Updated it and still unable to log in. The error seems to be different though.

    It is 1:3300J:468882297O:1502I:468882297O:0B
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Do you and your friend get Double NAT (you get two Ip's from your ISP, one of them is virtual IP)? @Puregravy

    We seen in different issue that disabling "Double NAT" that the isp provides has help them.

    /Atic
  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic My friend said he doesn't have a double NAT and I've just spoken to my ISP and they said I don't have a double NAT.

    I looked at the router home page and I can only see one WAN IP.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Would need to talk to the ISP from my understanding your modem would not highlight if you are using double NAT. @Puregravy

    /Atic
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Do you have a 4g device that you can use as a modem? @Puregravy

    It's to figure out if network related, account or the console.

    /Atic
  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic It wasn't connected to WiFi. I've got an iPhone so it doesn't use WiFi as a personal hotspot.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Can you get your friend to post here also who have the same issue. In the meantime I'm poking our teams. @Puregravy

    /Atic
  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic My friend didn't have the issue. When I logged into my account on his PS5 and tried to play BF2042 the error still appeared. When he switched to his account and tried it, it worked so it sounds more like an account issue.
  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic Any update on this? I've left if for a while hoping it would be fixed but nothings changed.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Hi @Puregravy, Bizzar request, we are still looking at the issue.

    Can you remove TFA (two factor authentication) on the EA Account, then restart the console, log out and in with the PSN account. Then start Battlefield 2042.

    After all that re activated TFA.

    I assume you don't have any blockers on your PSN account?

    /Atic
  • Puregravy's avatar
    Puregravy
    3 years ago
    @EA_Atic Not aware of any blockers on the account. Never been banned or suspended and I can still go online.

    Turned off my 2FA, restarted the console, logged out and back in of PSN. Still getting the same error. Did the normal test on Apex and that let me log in.

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