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Puregravy's avatar
Puregravy
4 years ago

Unable to connect to the EA servers

I haven't played Battlefield 2042 on my PS5 since its launch due to obvious reasons but not I have come back to the game and encountering an error when opening the game. Error is Unable to connect t...
technical issues
Puregravy's avatar
Puregravy
4 years ago
@EA_Atic Any update on this? I've left if for a while hoping it would be fixed but nothings changed.
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago
Hi @Puregravy, Bizzar request, we are still looking at the issue.

Can you remove TFA (two factor authentication) on the EA Account, then restart the console, log out and in with the PSN account. Then start Battlefield 2042.

After all that re activated TFA.

I assume you don't have any blockers on your PSN account?

/Atic
  • Puregravy's avatar
    Puregravy
    4 years ago
    @EA_Atic Not aware of any blockers on the account. Never been banned or suspended and I can still go online.

    Turned off my 2FA, restarted the console, logged out and back in of PSN. Still getting the same error. Did the normal test on Apex and that let me log in.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @Puregravy, Thanks for the details. Let me poke my team on this.

    /Atic

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @Puregravy, while my teams are investigating can you reach out to PlayStation support to make sure everything is okay with your PSN account.

    /Atic
  • Puregravy's avatar
    Puregravy
    4 years ago
    @EA_Atic Spoke with PS Support about my account and couldn't see any issues with my account. It's never been banned or banned from a game.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    Hi @Puregravy, some of our teams are still investigating the issue, some of the network teams has come back saying they cant find any issues with you aka everything looks good. But wating for some answers back from a few other teams still but can take some time.

    /Atic

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