Community ManagerRe: Unable to load into game from ‘play screen’
Thank you for the updates, everyone.
Can we try changing the DNS on your system to see if that makes any difference? I've seen cases in that past where that can help with similar issues, so I'd like to see if it helps here as well.
If you're on PlayStation 4 you can update the DNS using the steps below:
- Open the PS4 Settings and go to Network
- Select Set Up Internet Connection
- Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet
- Select Custom
- Choose Automatic under IP Address Settings
- Choose Do Not Specify under DHCP Host Name
- Select Manual under DNS Settings
- Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I’ve also seen some people mention that using the public Cloudflare DNS has helped (Primary DNS: 1.1.1.1).
- Select Next
- Choose Automatic under MTU Settings
- Select Do Not Use under Proxy Server
- Select Test Internet Connection to confirm the changes and make sure you can connect.
If you're playing on PS5 you can change the DNS with the following steps:
1. Open your PS5 Settings
2. Select Network
3. Select Settings
4. Select Set Up Internet Connection
5. Choose Set Up Manually
6. Choose WiFi or LAN Cable depending on which type of connection you're using
7. Select DNS
8. Set 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. I've also seen a few people mention that the public Cloudflare DNS can help (Primary DNS: 1.1.1.1).
9. Select Done
If you play on Xbox you can update the DNS using the steps below:
1. Open your Xbox Settings
2. Select General
3. Select Network Settings
4. Select Advanced Settings
5. Select DNS Settings
6. Choose Manual
7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. I've also seen a few people mention that the public Cloudflare DNS can help (Primary DNS: 1.1.1.1)
8. Save the settings changes
If you're on PC you can update your DNS through the Windows TCP/IP Settings. Choosing the Manual option will then let you enter a DNS of your choosing. You can find more info on how to get there at the Microsoft Support website. I usually recommend going with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but some people have mentioned that using the public Cloudflare DNS can also help (primary DNS: 1.1.1.1)
Let me know if you're still running into the same issues after that. Thanks!
