Returning player. Where’s my Steadfast Legendary Bundle?

So seems I also don’t have it. Sorry, but you guys can’t get your act together on even a free cosmetics pack? This is a joke. I don’t see how there’s indee devs making better games but the billions you have and you can’t do anything right on the first try.

Yep, this is the second time I've reached out to live chat and they're giving me the exact same copy paste responses that everyone else is getting. This is just too frustrating.

Hi, I’m missing the bundle as well.I’ve pre-ordered the ultimate edition back in December 2021. Returned to play the premium battle pass for season 1 worked but the steadfast bundle is missing.

Hi, @EA_Atic I’m missing the bundle as well.I’ve pre-ordered the ultimate edition back in December 2021. Returned to play the premium battle pass for season 1 worked but the steadfast bundle is missing.

Just spoke with EA Help live chat they have resolved it. 🙂

@EA_Atic 

Can you please tell me how I can reach out to someone at EA support that can help me out aswell?

Like said before the two times I asked in live chat they were not able to help.
Even after I sent a link to this thread and your answer, I got only standart answers like "known issue, wait for info on social media etc." ...

Click on the EA help center at the bottom of this page. I believe it’s the “need help with a game” option.

There should be a link for EA help and an option for live chat with an EA agent. 

Thats what I did the first two times aswell.

I just tried it again... After the third guy was saying he cant help me because i bought the game via steam and not via origin I insisted and said that the steam version also runs over origin...
And suddenly he was able to add the missing content to my account.

Its frustrating you have to contact three different employees and still have to insist on solution that is given by their own community manager.

Definitly the worst support experience i had with a game so far.
Its nice that you get someone to help that fast via live chat, but if only a small percentage is really able to help i would rather wait a couple of hours for an answer than writing with someone that doesnt know how to solve such problems.

Hi, I'm currently a returning player. I had originally pre-ordered the Ultimate edition of the game back on release, I originally came back at the start of Season 1 but I have not received my Steadfast bundle, I meet all the requirements for it. Ive tried installing and reinstalling on my xbox but nothing. I spoke with customer support on this issue and to put it to basic terms, I was told "Sorry we cant help you, you're basically SOL"