Road to BF6 unlock issue

To cut a long story short, after having nearly an hour of my grind lost to 2042 refusing to connect to severs or dumping me in empty ones, I finally got within three points of the tier 60 unlock. With not enough time left to make that, I gave in and bought $8 of points when I only needed 80 cents of them, because boy don't you love having to buy funbucks in packs.
I would have been able to live with this if the transaction went through, which it did not. It just hung on the 'processing' screen for the entire duration of the match I was in, couldn't even exit it and no points were deducted. There's also no way to see what happened with the pass because it just vanishes the second it's over, though I suspect nothing did.
After creating a support ticket and a chat with an EA Help rep I was told to come post here.

I would really like either the item that I intended to pay for, or a refund for scrip bought under the false assumption that the 'buy' button for the thing I wanted would work if that isn't possible, and that I really have no other use for.  So far this experience has been a pretty firm caution against ever considering in-game currency again and a bit of a damper on the excitement for BF6.