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Georgelina's avatar
3 years ago

Screen gets frozen and then pc reboots

When playing BF2042 sometimes and in random ocasions my screen gets frozen and blured. It also makes a strange noise during like 10 seconds. Then it shuts down and the pc reboots itself. I dont know what is causing this errors.

My system spcecs:

i7-12700k

Gpu 3070

2 sticks of 16gb dddr4 3600mhz corsair running at 3200 mhz

z690 asus tuf gaming

Corsair TX850M

WD Black SN850 1tb

All drivers are up to date. Please Help. Thank you

7 Replies

  • AMD Ryzen 5 3600x, EVGA 3060, 850 gold PSU, 32g memory, built on iBuyPower, running windows 10, on gig speed internet (850 to 1050 download and 47 to 55 upload averages), connected by Cat8 Ethernet cable, plugged into an outlet on it's own, through the best surge protector in PC Mag online. 

    I got the "ID_PC_CORRUPT_SAVE_BODY_ERROR", reinstalled graphics drivers, cleared all Origin and 2042 Cache, deleted and reinstalled the game, reset the pc, and reinstalled everything again, shut down windows game mode, nothing else running in the background, removed Discord, removed the side panel and running the pc open at 32 degrees Celsius, removed my second monitor, The only thing in this pc is BF4, and BF2042, there is NOTHING else in this pc anymore. I've built this system for the sole purpose of collecting ONLY the BF series games on just this system. My edition of BF2042 is the Ultimate edition, a pre release purchase. It just crashes after getting into the game load screen, then a black screen, I hit the windows key and minimize the game, then click on the task bar icon and I can see it full screen again, I wait, it's up, I click "Play" and then I'm ZOOKED! EVERY. SINGLE. TIME. You guys are SO much better than this, what happened? I'm not even mad my peeps, but HELP ME HELP YOU 🤘😎

  • @Georgelina Download whocrashed and see what the cause was, rebooting PC's is normally a nightmare to diagnose.

    However, as you mention 12th gen and z690, I have had issues with reboot'ing PC's and simple just updating my BIOS on the motherboard and all my issues went away (rebar can be a cause of this I believe too).
  • Georgelina's avatar
    Georgelina
    3 years ago

    Hi, i tried running whocrashed and i got the following message.

    "The kernel has detected the corruption of a critical data structure."

    "This particular bugcheck may be caused by malware or a security product that does not follow programming guidelines. This can also be caused by memory corruption. This is possibly a software problem. There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues"

    I dont think its due to the ram, neither overheating because i have good airflow in my case and good fans, i dont think ram neither because i just get crashes in this game...

    I just updated the motherboard, lets see if it was just that and hopefully it works fine. Thank you so much.

  • aelthain's avatar
    aelthain
    3 years ago

    Try running any other game that's using Epic's Easy Anti Cheat. Fall guys, Rust, Arc or just pick anything from this list: https://pastebin.com/raw/xABafDvF 

    There's a problem with EAC that seems to be affecting AMD CPUs while the symptoms are different, it's worth making sure. 

  • I dont think is anti cheat. Have been playing lots of Dead by Daylight and 0 errors or crashes. To be fair after reinstalling my bios havent had any issue yet, i only played like 4 hours of BF so its early to say its fixed, but lets hope it does.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @Georgelina, odd issue indeed. Feel free to update the thread if you notice any changes after the BIOS reinstall.
  • WeaponizedIdiocy's avatar
    WeaponizedIdiocy
    New Adventurer
    3 years ago
    @Georgelina Could be memory still, ASUS motherboards have memtest built into the EUFI / BIOS, restart the PC, press delete, get the BIOS up, one of the end menus there will be memtest, just run that and see what it says :-)

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