Community ManagerHey all.
Fear not, we did not abandon you. The weekend got in between and I have escalated this further so it can be investigated hopefully.
Unfortunately, it seems like none of our basic or advanced network troubleshooting steps has solved the issue for you, which is very unfortunate indeed.
Can I ask you to report the error codes that you're seeing when you're on the "Can't connect to the EA servers" screen if you see any?
So far is have noticed that it is 1:4688822970:1502I:-891751198O:0B and 1:4688822970:100J:1004G, is there anything else that you are getting when you get the splash screen?
Edit: I would also like to ask you something fairly strange. Do you maybe know if you have a dynamic or static public IP from your Interner Provider? If you are on a dynamic IP, can you check if turning off your router/modem for 20 minutes and turning it back on again changes the IP for you and if you can connect? You can check your public IP via sites such as https://whatismyipaddress.com/.
(Please do not post your IPs here)
My IP doesn't change when I disconnect and reconnect. Unfortunately, I'm on a university connection and do not have the option to reset my router. But every other game works, including other battlefields.
Error Code: 1:468882297O:1502I:-8917511980:0B
Community Manager@EA_LeeuwI tried downloading NordVPN and when it's enabled and connected, my university internet just keeps kicking me off. So idk if I can try with a VPN.
But using a laptop on my work internet, I can access the game fine. When the laptop is on my school internet, I am unable to connect.
Obviously, I'm tryna play on my desktop so I need this to work on the University wifi where I live. My university has their own VPN services that I could inquire about getting access to? I shouldn't have to use a VPN to be able to play.
At this point, unless you have any other solutions, I really need you to help me process a refund of some sort. Steam will not refund due to playtime (24 hours entirely made up of troubleshooting). This has been the most frustrating experience, and while I appreciate your help, we're still yet to find a solution. The support via forum just doesn't work and we really should be connected via phone. The downtime between posts means I've missed multiple weeks of playtime.
The community has already moved forward. I play competitively and I've already missed the initial learning curve of the game. I don't particularly want to play this game anymore and I've never experienced a game issue like this.
Community Manager@itsYins, while I totally understand your reasoning behind checking for refund possibilities because you are currently unable to play, this shows that it has nothing to do with the game itself, but with the connection you are playing on; your University internet. It seems like your University internet is blocking the services of Battlefield 2042 and therefore you are unable to go online.
I am afraid that we are not able to help with refunds via the forums nor can we help with refunds of games that are bought via 3rd party resellers, like Steam in this case.
Community Manager
