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mujsa's avatar
mujsa
New Novice
31 days ago
Solved

Unable to connect:/

Hey everyone, since a couple of days I have a problem with staying connected to EA servers. I get this message:

Unable to connect to the EA servers. Please check your Internet connection, make sure the Platform Client is online and try again. Please see ea.com/unable-to-connect for more information.

Error code: 1:4688822970:-4685921B

What I did to try to fix it: Changing DNS servers, Turning off all firewalls and anti-virus, Adding EA and the game itself to firewall and anti-virus exceptions and reinstalling the EA app?!

What else can I do? PS the Internet connection is fine. I have been playing battlefield since BF Vietnam. If you have an idea, please shoot. 😉✌🏽thx

6 Replies

  • mujsa's avatar
    mujsa
    New Novice
    30 days ago

    Thanks, I'll try that, although I would expect a different error message in that case. 

  • mujsa's avatar
    mujsa
    New Novice
    30 days ago

    It works again :) I didn't really think about that, thank you very much for you hint. Updating didn't work but I clicked on repair then I got the error:

    Security Violation

    The latest version of EA anticheat is required to play. Please see: https://help.ea.com/help/pc/ea-anticheat/ on how to update to the latest version. (136)

    So I uninstalled it, installed it again, restarted the computer -> problem solved, thx again!!! 

  • OskooI_007's avatar
    OskooI_007
    Seasoned Ace
    30 days ago

    I'm glad you fixed it. Where did you click on repair? In EA app or the anticheat installer?

  • mujsa's avatar
    mujsa
    New Novice
    30 days ago

    After clicking repair in the EA app I received the second error.  The one that I need the latest version of...If the 2nd error message had popped up earlier, I would probably have realized that this was the cause. In the anticheat installer I clicked on repair too but another error occured so I uninstalled it and installed again. Victory ✌🏽

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