They aren't trying to fix it.... Support ignores messages and while everyone here on these forums try to help there is no good fix. This is just BAD PROGRAMMING. They have crappy programmers that can't develop software that works. The files corrupt themselves and have consistent page faults or kernel faults. This is a result of bad programming and nothing else. They really don't care because enough people can somehow get it work and for the few that it fails on it means nothing.
You are probably correct. I just played 3 64 player conquest maps in a row with no problems, then it started to fail and crashed to desktop. After getting back on and playing again it crashed hard and I had to power down the pc with the power button to recover. And to add to the issues, my wife's pc was nothing but a freezing and stuttering experience today. Yet the step dad had zero issues. It's a crap shoot.
