Forum Discussion

3 years ago

Xbox Series X Crash to Dash

Product: Battlefield 2042
Platform: Xbox
Please specify your platform model. Series X
Are you using any software with an overlay? No

Which part of the game is the issue happening in? Multiplayer
Which part of the mode? All modes
Please select your region United Kingdom
On which server did this happen? All of them.
When did this happen? (dd.mm.yy hh:mm) 29.07.22 multiple times from around 12pm
Summarize your bug: Game will crash to dashboard after 5-10 minutes of play time. I can't play or complete a full match. The only time I can complete a match is if I join a game that's about to finish.
How often does the bug occur? Every single match made game
Steps: How can we find the bug ourselves? Playing the game on an Xbox Series X
What happens when the bug occurs? The game closes and returns to the Xbox dashboard.
What should be happening instead? Not crashing on every match.

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Literally only just purchased the game today. Disappointed is not the word for it.

So far, the steps I've taken from other suggestions is:

Uninstalled the game

Hard Reset the console

Reinstalled the game

I run the game at 4K/120fps and I have also tried turning off vignette mode and disabling Dolby Vision for Games and I still get the same issue.

I will try other suggestions later when I am home, such as router restart (I'm hardwired with a 1Gb connection by the way) and last resort Console reset and keeping games and apps.

Figured I'd make a new topic and report since there aren't "that many reports" (which is totally untrue as there are plenty of the same report in these forums and comments on other people threads).

technical issues

14 Replies

Niling0227
3 years ago
Product: Battlefield 2042
Platform: Xbox
Please specify your platform model: Xbox Series X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? All modes
Please select your region United States
On which server did this happen? All of them.
When did this happen? (dd.mm.yy hh:mm) Pretty much every time I play. I would be lucky to get through a match or two without crashed. Happens more frequently around 3-5AM UTC.
Summarize your bug: When the crashes happen, the picture would freeze with sounds fading away to complete silent and the game would continue to hang for a few seconds before red/green/blue flake shows up and crash to the dashboard. Dashboard will not be immediately usable for a few seconds (if any operations attempted, the dashboard will either failed to respond or cause the console to shutdown).
How often does the bug occur? Almost every single match.
Steps: How can we find the bug ourselves? Playing the game on an Xbox Series X
What happens when the bug occurs? The game freezes and crashes to the Xbox dashboard.
What should be happening instead? Not crashing on every match.
I am glad I am not the only one having these crashes on Series X. There is no pattern leading up to the crash.
When the crash happens, the picture would freeze with sounds fading away to complete silent and the game would continue to hang for a few seconds before red/green/blue flake shows up and crash to the dashboard. Dashboard will not be immediately usable for a few seconds (if any operations attempted, the dashboard will either failed to respond or cause the console to shutdown).

In my situation, everything is up to date, have attempted reinstall and resetting the PSU in the past but nothing works. The frequency of the crashes differs from version to version, but the last few versions (maybe two versions) are just unplayable.
MuddPunk27
3 years ago
@Niling0227 It is somewhat refreshing knowing others are still having this issue (unfortunately of course). I wouldn't expect much of a reply, I've tagged @BattlefieldDICEr a handful of times over the last week or two to no avail.
Niling0227
3 years ago
@BattlefieldDICEr @EA_Atic @EA_Leeuw can anyone shed some light into this issue?
JackMullan539
3 years ago
Anyone figure out what's going on?
Having the exact same thing with apex legends and I've tried everything to fix it.
It's unplayable.