Your account has been restricted from accessing online features.
Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3060ti
Enter RAM memory size in GB 32
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Account has been restricted
Please select your region Australia
On which server did this happen? Australia
When did this happen? (dd.mm.yy hh:mm) 23/07/2023
Summarize your bug It says "Your account has been restricted from accessing any online features. If you believe you have received this message in error, please contact customer support"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It's only happening to me
What happens when the bug occurs? I can't play
What should be happening instead? I can play
It says "Your account has been restricted from accessing any online features. If you believe you have received this message in error, please contact customer support"
I can't use live chat with ea to fix this because the system won't let me select what system I'm on so I can't continue in the live chat form.
I don't know what to do.
Hi @sethroth9312,
Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.
They will only be able to respond to the email associated with the EA-account.
The process to contact our ToS team can be found here: https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA-account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Good luck.
