Account disabled (continued) - Contacting EA
Hi everyone, I wanted to follow up on my original post. To summarize, my account got banned after 4 hours with no penalties in my EA account. I downloaded my EA data and have a COMPETITIVE_ADVANTAGE...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello. Advisors cannot help with banned accounts other than submitting a dispute, which you can do on your own by following the instructions in this article.
This is only partially true. Once you fill out the form there is no option for any contact, it just shows you self-help links. You have to logout and do it via the guest option - only - then will a contact via mail option show up.
Which is what half the people on all the other posts are so frustrated about, the lack of availability for support.
all EA communuty managers keep sending the same link that takes us back in circles. we cant submit an appeal with no penalty history. Yes downloading EA data does confirm a ban, but that doesnt change anything. address the real problem and unban accounts that did nothing wrong.
- EA_Aljo
Each account will need to be investigated by ToS. If you can't submit a dispute, you can still open a case with an advisor and they can get the dispute submitted for you.
EA_Aljo The problem is that they are responding automatically, indicating that we were banned for different conditions that do not correspond, they are not reviewing the accounts, nor giving personalized solutions, I would expect an email indicating "yes, look, we suspended you since we found this", which is not happening, they only tell us that you are effectively banned, have a nice day, it has been horribly frustrating to reach support and even more so the answers we are getting
Hi Aljo,
I follow that link, which takes me to my penalty history. There is nothing there. Below it, I click on the link that says 'this webform' which takes me to https://help.ea.com/en/customer-care/. There, I fill it out using the following (my answers are the bullet points):
What kind of issue are you having?
- Submit an appeal
Search for a game or product
- Battlefield 6
Select your console
- Steam-PC
Describe your issue
- Hi Support, I believe I've been wrongfully banned from playing the game. I have about 4 hours in multiplayer, and was playing the campaign, when the game crashed. I came back to find that my account was banned. I played the open beta, and have been a long standing franchise fan with no issues. Please assist in getting this ban lifted!
Then I click submit, and all I get is the following:
I don't see an option to contact or anything besides these self-serve options.
What do I do?
