Account disabled (continued) - Contacting EA
Hi everyone, I wanted to follow up on my original post. To summarize, my account got banned after 4 hours with no penalties in my EA account. I downloaded my EA data and have a COMPETITIVE_ADVANTAGE...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello. Advisors cannot help with banned accounts other than submitting a dispute, which you can do on your own by following the instructions in this article.
all EA communuty managers keep sending the same link that takes us back in circles. we cant submit an appeal with no penalty history. Yes downloading EA data does confirm a ban, but that doesnt change anything. address the real problem and unban accounts that did nothing wrong.
- EA_Aljo
Each account will need to be investigated by ToS. If you can't submit a dispute, you can still open a case with an advisor and they can get the dispute submitted for you.
EA_Aljo The problem is that they are responding automatically, indicating that we were banned for different conditions that do not correspond, they are not reviewing the accounts, nor giving personalized solutions, I would expect an email indicating "yes, look, we suspended you since we found this", which is not happening, they only tell us that you are effectively banned, have a nice day, it has been horribly frustrating to reach support and even more so the answers we are getting
- EA_Aljo
You should have received an email with the general reason for the ban. We can't go into further detail though.
