Account disabled (continued) - Contacting EA
Hi everyone, I wanted to follow up on my original post. To summarize, my account got banned after 4 hours with no penalties in my EA account. I downloaded my EA data and have a COMPETITIVE_ADVANTAGE...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello. Advisors cannot help with banned accounts other than submitting a dispute, which you can do on your own by following the instructions in this article.
Hi Aljo,
I follow that link, which takes me to my penalty history. There is nothing there. Below it, I click on the link that says 'this webform' which takes me to https://help.ea.com/en/customer-care/. There, I fill it out using the following (my answers are the bullet points):
What kind of issue are you having?
- Submit an appeal
Search for a game or product
- Battlefield 6
Select your console
- Steam-PC
Describe your issue
- Hi Support, I believe I've been wrongfully banned from playing the game. I have about 4 hours in multiplayer, and was playing the campaign, when the game crashed. I came back to find that my account was banned. I played the open beta, and have been a long standing franchise fan with no issues. Please assist in getting this ban lifted!
Then I click submit, and all I get is the following:
I don't see an option to contact or anything besides these self-serve options.
What do I do?
